---
title: Create rich content
description: Use the Rich Content Editor to build long form content with an easy to use web styled tool.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ec-content-library-portal-rich-content.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-04-29"
reading_time_minutes: 2
breadcrumb: [Microsites, Creating employee communications, Authoring and managing employee communications, Employee Center Pro, Unified Employee Experience, Employee Service Management]
---

# Create rich content

Use the Rich Content Editor to build long form content with an easy to use web styled tool.

## Before you begin

Role required: sn\_cd.content\_manager

## About this task

Rich content provides the ability to create and schedule long form content using a drag-and-drop method without the knowledge of coding. Rich content helps you to easily and visually create high quality curated content that matches the Service Portal look and feel with limited technical knowledge. You can target Rich content to any Portal page.

## Procedure

1.  Navigate to **All** > **Content Publishing** > **Content Library** > **Create new**.

2.  Select **Rich content** then **Continue**.

3.  Fill in the fields in the **New content** form.

<table id="table_nc1_ttv_frb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Content name

</td><td>

The name that describes the content you are creating or editing.**Note:** This field appears as the content header in search results.

</td></tr><tr><td>

Order

</td><td>

The number that indicates the order in which the portal and styled content appears in the Content list.

</td></tr><tr><td>

Active

</td><td>

Indicates the content is active and available for use.**Note:** Since there is no direct method for migrating content records between ServiceNow® environments, we recommend you create content in your production environment and use the **Active** option and publish plans to control content availability.

</td></tr><tr><td>

Version

</td><td>

Tracks content changes if content versioning is enabled. For more information, see [Content versioning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-versioning.md).

</td></tr><tr><td>

State

</td><td>

Indicates whether the content is in draft or published.

</td></tr></tbody>
</table>4.  Select **Open editor**.

    Selecting this button saves the information you entered above.

    **Tip:**

    With the Rich Content Editor, you can easily use your keyboard to select individual canvas components. You can add text and columns, create text sections within those columns, and update headings within each section to adjust the styling and fonts to your liking; It helps you customize your content in a simple and convenient way.


## What to do next

Create the page layout using modules or columns.

-   Modules are predefined content layouts comprised of header, paragraph text, and images. See [Add predefined content layouts with the Rich Content Editor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/add-modules-rich-content-editor.md)
-   Columns are containers that enable you to define a custom layout. See [Add columns with the Rich Content Editor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-rich-content-canvas.md)