---
title: Create a Content template
description: A content template is pre-defined publishing plan for news articles. Create a content template to enable content authors to create and publish higher volumes of news article content.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ec-create-content-template.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Content templates, Setup employee communications, Configuring Employee Center Pro, Employee Center Pro, Unified Employee Experience, Employee Service Management]
---

# Create a Content template

A content template is pre-defined publishing plan for news articles. Create a content template to enable content authors to create and publish higher volumes of news article content.

## Before you begin

Role required: sn\_cd.content\_admin or sn\_cd.content\_template\_owner

-   The following content destinations are available out-of-the-box:

    -   All News: the news feed widget on the News Center page
    -   Featured News: the Featured News widget on the top of the News Center page
    -   Featured News Mobile: the news section on the mobile app
    -   Latest News Home Page: the news widget on the portal Home page
    -   Other News: the news feed widget on the article detail page
    To publish to a different page and widget, create a custom content destination. See [Add content destination](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-add-content-destination.md).

-   Define the audience. See [Create an audience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-audiences.md).
-   Define content categories to tag the news articles, such as company news, pay and benefits, or industry news. See [Create a content category](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-cat.md).
-   Define the article layout with a reusable article template. See [Create a news article template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-create-news-template.md).
-   Enable and configure Content engagement features. See [Content engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-engagement.md).

## About this task

The steps below guide you in creating a content template based on the form that appears when you navigate to **All** > **Content Publishing** > **Content Templates** > **Create New**.

If you instead navigate to **All** > **Content Publishing** > **Content Templates** > **View All** then click **New**, the form has the same fields but with different field names. Also, that form does not provide the ability to add a content destination, audience, or content categories to the template. Instead, you define a Content template record, then open the Content template to add the content destination, audience, or content categories.

**Note:** The Content template must have a defined content destination and audience to appear as an option in the Content Library **Publish** tab.

## Procedure

1.  Navigate to **All** > **Content Publishing** > **Content Templates** > **Create New**.

2.  Fill in the fields on the form.

<table id="table_lgk_4yj_crb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Title

</td><td>

Title of the content template as you want it to appear in the news article creation form.

</td></tr><tr><td>

Description

</td><td>

Description for the content template.

</td></tr><tr><td>

Pre-load reusable article

</td><td>

Select the reusable article to set the content layout.

</td></tr><tr><td>

Default

</td><td>

Makes this content template the default publishing plan for future news content.

</td></tr><tr><td>

Duration

</td><td>

The period of time for which to make the news article available.**Note:** This duration setting only applies to content destinations that do not have a set duration.

</td></tr></tbody>
</table>3.  If you do not see the form fields for content destinations, audiences, or categories, click **Submit**. You will be redirected to the All Content Templates list, where you can reopen the Content template to edit it. For each tab, click **Edit** to select the options.
4.  Use the arrows to add one or more content destinations to the template.

5.  Use the arrows to add one or more audiences to the template.

6.  Use the arrows to add one or more categories to the template.

7.  Select the **Reusable content item** to insert a news article layout.

8.  Select which engagement activities to enable.

9.  Click **Submit**.