---
title: Defer load in Employee Center
description: Learn more about the heavy-load and high-traffic scenarios and ways to optimize the user experience and portal performance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ec-load-expe-defer-load.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Portal performance optimization, Admin configurations, Configuring Employee Center, Employee Center, Unified Employee Experience, Employee Service Management]
---

# Defer load in Employee Center

Learn more about the heavy-load and high-traffic scenarios and ways to optimize the user experience and portal performance.

The Service Portal Designer **Defer widget loading** option helps configure the widgets load in a skeleton view. For more information, see [Create and edit a page using the Service Portal Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_ConfigureAPage.md). The key benefits are:

-   Improve performance and reduce initial load times.
-   Enhance the user experience with skeleton loaders.
-   Create a faster loading experience by enhancing user satisfaction.
-   By matching skeleton loaders to the final widget appearance, the loading process becomes visually coherent, improving the overall usability of the page.
-   Improve performance across browsers and devices.

**Related topics**  


[Modify homepage banner instance for high-traffic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-defer-load-widget-instance-options.md)