---
title: High-traffic experience
description: Learn more about the heavy-load and high-traffic scenarios and ways to optimize the user experience and portal performance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ec-load-high-traffic.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Portal performance optimization, Admin configurations, Configuring Employee Center, Employee Center, Unified Employee Experience, Employee Service Management]
---

# High-traffic experience

Learn more about the heavy-load and high-traffic scenarios and ways to optimize the user experience and portal performance.

Employees see slow or unresponsive pages with clear message on the home page and widgets. With the lite mode, you can provide a portal experience that improves the usability with clear messaging.​ For more information, see [Create and edit a page using the Service Portal Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_ConfigureAPage.md). The key benefits are:

-   Enhance the user experience with clear communication.
-   Reduce visual complexity and resource usage for faster performance. T
-   Help you navigate to your tasks, requests, favorites, and search effectively.

\[Omitted image "high-traffic-experience.png"\] Alt text: High-traffic visual for EC homepage and widgets

**Related topics**  


[Modify homepage banner instance for high-traffic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-defer-load-widget-instance-options.md)