---
title: EmployeeWorks notifications
description: Notifications provide real-time alerts and updates about important events, task assignments, system changes, and organizational announcements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/emp-slate-notifications.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2025-01-27"
reading_time_minutes: 2
keywords: [notifications, alerts, real-time notifications, Employee Slate]
breadcrumb: [Working with EmployeeWorks capabilities, ServiceNow EmployeeWorks Web App, Unified Employee Experience, Employee Service Management]
---

# EmployeeWorks notifications

Notifications provide real-time alerts and updates about important events, task assignments, system changes, and organizational announcements.

EmployeeWorks surfaces all relevant platform updates in a single notification tray accessible from every page. You see tasks, approvals, requests, and case activity in one place instead of monitoring separate queues or inboxes. The tray works the same way on the desktop portal and on the mobile web.

## Notifications

The notification system delivers timely information about events requiring your attention or awareness. Notifications are grouped and prioritized to reduce noise while important information reaches you promptly.

Employee Slate delivers notifications on the portal and in the mobile web app.

-   **Notifications**: Left navigation shows the count of new notifications. Select the **Bell** icon to open the notification tray and view the list. New notifications appear with a green dot and highlighted background for quick identification of unread items.
-   **Grouped notifications**: Track and review multiple updates. Access notifications groups of the unread notifications into a single entry in the tray. The grouped entry uses aggregated template to show the most recent update with a summary of earlier activity.
-   **Mark all as read**: Clear the notification count without opening each notification. Select **Mark all as read** to move all notifications to the **Opened** state. Opening the tray marks all notifications as viewed.
-   **Navigate to the source record**: Select any notification in the tray to open the related record or page. Examples include an approved request, an HR case needing follow-up, or an incident with a new comment. You don't search for the record or navigate through menus. Selecting a notification opens the location where you can review details and respond.

## Notification states

Every notification moves through three states that reflect how you have interacted with it:

-   **__New__**

    A notification that you have not yet seen. New notifications appear with a green dot and contribute to the count on the **Bell** icon.

-   **__Viewed__**

    A notification present in the tray when you open it. Opening the tray moves every new notification to viewed state and clears the bell icon count.

-   **__Opened__**

    A notification you selected to navigate to the source record or page. The dot is removed when you return to the tray.


## Preconfigured notification use cases

By default, you can access 14 preconfigured notification use cases. These use cases cover common events across HR, IT, and service request workflows. They are active by default and don't require additional configuration.

-   HR case closed.
-   HR case commented.
-   HR case opened.
-   Incident closed.
-   Incident commented.
-   Incident resolved.
-   Request approval assigned.
-   Request approved.
-   Request commented.
-   Request completed.
-   Request rejected.
-   Request opened.
-   RITM approval assigned.
-   RITM commented.

## ServiceNow Otto notifications

In Moveworks deployments, administrators configure notifications on the Moveworks platform instead of through **Admin Console**. Moveworks notifications appear in the persistent navigation alongside platform-triggered notifications. You see all your alerts in one place. Selecting a Moveworks notification brings the related update into Moveworks AI Assistant context. You can ask follow-on questions or take direct action from the assistant.