---
title: Unfurl the web links in Microsoft Teams chat
description: ServiceNow for Microsoft Teams supports link unfurling. Link unfurling generates a content-rich preview when a supported link is shared in a conversation with a user in Microsoft Teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/enable-link-unfurling-it.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [IT Service Management integration, Microsoft Teams Integration for Employee Experience, Configure, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Unfurl the web links in Microsoft Teams chat

ServiceNow for Microsoft Teams supports link unfurling. Link unfurling generates a content-rich preview when a supported link is shared in a conversation with a user in Microsoft Teams.

To enable link unfurling, you must create and download the manifest file and upload the file to Microsoft Teams. To download the manifest file, refer [Create and download the manifest file for pre-published apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/download-manifest-file-mt.md).

In a conversation in Microsoft Teams application, the content in the URL appears as a preview to the user in the form of an adaptive card. The preview is generated based on the content shared in the URL.

The content in the adaptive card will be shown only for public knowledge articles, and the catalog items. However, the adaptive card shows generic content for all private links in the chat conversations.

-   **[Enable link unfurling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/unfurl-links-it.md)**  
Enable link unfurling in the manifest file to preview the content of the link shared in the chat conversations.
-   **[Configure the system property to open the unfurled links](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/configure-links-chat-conversations-it.md)**  
Configure the property to view the content when the user clicks the adaptive card shared in the Microsoft Teams chat conversation.

**Parent Topic:**[Configure IT Service Management integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn-ms-teams-config-it.md)