---
title: Enhance employee experience by integrating ServiceNow with Zoom
description: ServiceNow integration with Zoom helps employees to interact with agents and resolve their IT-related issues using Zoom.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/enhance-emp-exp-integrating-sn-zoom.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integrating and using ServiceNow with Zoom, ServiceNow for Zoom, Unified Employee Experience, Employee Service Management]
---

# Enhance employee experience by integrating ServiceNow with Zoom

ServiceNow integration with Zoom helps employees to interact with agents and resolve their IT-related issues using Zoom.

-   **[Starting and importing a Zoom Team Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/start-import-chat.md)**  
Initiate a Zoom Team Chat conversation with the requester to resolve the ticket and import the chat as task record comments.
-   **[Chat-specific configuration for Collaboration services for Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/additional-configuration-sn-cs-zoom.md)**  
Configure chat-specific options for Collaboration services for Zoom.

**Parent Topic:**[Integrating and using ServiceNow with Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/integrate-sn-zoom.md)