---
title: Employee communications
description: EmployeeWorks Web App Extended helps you create, publish, and manage employee communications in a variety of content types and delivery channels.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/eslate-employee-comms.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
keywords: [employee communications, announcements, content library, chat promotion]
breadcrumb: [Working with EmployeeWorks capabilities, ServiceNow EmployeeWorks Web App, Unified Employee Experience, Employee Service Management]
---

# Employee communications

EmployeeWorks Web App Extended helps you create, publish, and manage employee communications in a variety of content types and delivery channels.

Announcements give communication teams a controlled channel for highlighting important content on the home page. Examples include a new policy, a required action, a seasonal announcement, or a featured knowledge article. Announcements appear in the **Employee Comms** widget as a carousel. Content managers can also promote them to supported chat channels.

**Note:** To use Employee communications, you must install EmployeeWorks Web App Extended.

\[Omitted image "es-employee-comms.png"\] Alt text: Create employee communication and engagement

## Employee Comms widget

Content managers can create, schedule, and publish the content. You can access the content based on:

-   User criteria defined on the linked knowledge article or catalog item.
-   Targeted audience that the content manager sets on the announcement.

Employees see only the announcements that match their profile, role, location, or audience membership.

## Content library

The content library enables filtering, sorting, and viewing announcements in grid or list format. Content managers can create announcements with a headline, body, image, link, schedule, and priority.

-   View the grid tile or list view of announcements.
-   Filter the content by state such as published or draft.
-   Sort by newest, oldest, or alphabetical order.
-   Create announcements from library assets.

**Note:** **Content Library** and **Editor** are available in the desktop resolution.

\[Omitted image "es-content-library.png"\] Alt text: Content library for employee communications

## Multilingual announcements

Content managers can translate announcement content manually or request translation through the Localization Framework. For more information, see [Translate announcement content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/eslate-translate-announcement.md).

When you promote an announcement to a chat channel, the message uses the language of the recipient. If a translation isn't available in that language, the message uses the source language instead.

## Content priority and freshness

EmployeeWorks Web App orders announcements by combining content priority with freshness. Higher priority values boost an announcement in the carousel. However, newer content with a lower priority can still appear ahead of older content that has a higher priority. This balance removes the need for content managers to pin announcements to exact positions.

For example, a critical announcement that is 20 days old might appear after a high-priority announcement that is two days old. The algorithm automatically balances priority and recency to keep the most relevant content visible to your employees.

## Content feed on canvas

The responsive **Content Feed** widget provides a layout and visual hierarchy to browse and review team updates across any device. The **Canvas** includes a feed widget that provides employees with a news feed experience.

\[Omitted image "esa-content-feed-add.png"\] Alt text: Add to canvas panel showing Company updates widget selected among available widget options

## Manage content

You can delete, duplicate, set to published, or inactivate content directly from the library.

\[Omitted image "esa-content-feed-mgmt.png"\] Alt text: Content library showing announcements in grid view with Published and Draft status and context menu options to duplicate, set to published, or delete

**Related topics**  


[Translate announcement content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/eslate-translate-announcement.md)