---
title: Create a catalog request from chat
description: Order goods and services by submitting a catalog request from chat. Enter your request in plain language and review the matched catalog item.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/eslate-submit-catalog-request.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-04-26"
reading_time_minutes: 1
keywords: [catalog request, conversational catalog, split view, order checkout]
breadcrumb: [Chat assistance for catalog and knowledge, Tasks and requests, Working with EmployeeWorks capabilities, ServiceNow EmployeeWorks Web App, Unified Employee Experience, Employee Service Management]
---

# Create a catalog request from chat

Order goods and services by submitting a catalog request from chat. Enter your request in plain language and review the matched catalog item.

## Before you begin

A Moveworks or Now Assist conversational assistant is configured on the instance.

The catalog item you need is published and visible to your user criteria.

Role required: Employee

## About this task

Using the conversational interface, employees select items, fill out forms, submit requests, start workflows, and track approvals and fulfillment. The chat resolves a plain-language request to a matching catalog item. It opens the catalog form in a **split view**. You complete the request without leaving the conversation.

## Procedure

1.  In the chat, describe the item you need in plain language.

    For example, enter `Need access to Adobe application`.

    The assistant identifies the catalog item that matches the request and returns it with source links and citations.

2.  Review the catalog item and citations in the chat response.

    Select a citation to open the source panel and confirm that the item matches your requirements.

3.  Select the catalog item to open the form in the **split view**.

    The catalog form opens in the **content panel** alongside the **conversation panel**. Ask follow-up questions or add items in the conversation while you complete the form.

4.  Complete the required fields in the catalog form and select **Order Now**.

5.  Review the order details and submit the request by selecting **Checkout**.


## Result

The request submits through the conversational flow. The submitted request appears as a link in the chat response and in the **Everything Else** tab of **Tasks and requests**. Track status from either location and receive notifications when the status changes.