---
title: Exploring Employee Center for ITSM
description: Empower users with the operational efficiencies gained from greater self-service, actionable communications, and unified experiences.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/explore-itsm-ec.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 6
breadcrumb: [Employee Center for IT Service Management, Unified Employee Experience, Employee Service Management]
---

# Exploring Employee Center for ITSM

Empower users with the operational efficiencies gained from greater self-service, actionable communications, and unified experiences.

## Employee Center for ITSM overview

Experience more simplified user interface to deflect simple cases with recommendations and self-service. Spend your time on more complex issues that improves the overall ITSM portal experience.

Service management is also easier with the Rich Content Editor and the Unified Browse Experience functionalities to see all content types in one place.

## Employee Center for ITSM users

|User|Description|
|----|-----------|
|ITSM admins|ITSM administrators manage the function and flow of the ITSM applications.|
|ITSM agents|ITSM agents manage ITSM-related support tickets and escalations.|

## Employee Center for ITSM workflow

The infographic highlights how Employee Center can enhance the ITSM managing and service experience.

\[Omitted image "ec-itsm-wrkflw.jpg"\] Alt text: The image depicts how the EC and ITSM workflows can work together to provide solutions.

Connect everything and easily scale across the enterprise to deliver experiences you need. Provide a modern employee experience platform across the enterprise to:

-   Improve case-deflections for the admins to focus on more complex tasks
-   Improve service management like managing the Service Catalog and the Knowledge Base articles on ITSM
-   Improve self-service for the employees
-   Increase employee engagement
-   Increase employee productivity

The following requirements must be met to use Employee Center with ITSM.

-   You can use Employee Center with ITSM or ITSM Pro subscription.
-   You must subscribe to Employee Center Pro separately from the ServiceNow store.

## Employee Center versus Employee Center Pro

Employee Center is one portal that is packaged as two separate store applications:

-   Employee Center: Multi-department service delivery that enables employees to report issues, request items or services, find service-related answers, and complete to-dos. This application and its capabilities are available to all customers by default.
-   Employee Center Pro: Subscription-based application that extends the standard Employee Center capabilities including content creation capabilities, multi-stage and multi-channel content delivery, and portal analytics. This application requires additional licensing.

<table id="table_xdp_zxv_1fc"><thead><tr><th>

Functionality

</th><th>

Employee Center

</th><th>

Employee Center Pro

</th></tr></thead><tbody><tr><td>

Service catalog and Knowledge Base articles

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

AI Search

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

Chat \([live agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/employee-center-chat-configuration.md), virtual agent\)

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

Curated Experiences \([Unified Taxonomy for Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-taxonomy.md), [Dynamic topic pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/dynamic-topic-page.md), [Mega Menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-mega-menu.md)\)

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

[Complete tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/employee-center-to-dos-page-configuration.md) and [Manage requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/employee-center-requests-page-configuration.md)

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

[Content recommendations \(via "recommended for you"\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/rfy-ec.md)

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

[Cross-channel Favorites](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown)

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

[Unified employee profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/employee-profile-portal.md)

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

[Guided Self-Service in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/gss-guided-self-service-overview.md)

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

Employee communications-   [Portal content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-streamline-content.md)
-   [Microsites](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-rich-content.md)
-   [Employee News](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-news-articles.md)
-   [Content engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-engagement.md)
-   [Campaigns](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ecpro-campaigns.md)
-   [Content Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ecpro-content-automation-analytics.md)
-   [Content Governance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-governance.md)

</td><td>

\[Omitted image "icon-error-red-x.png"\] Alt text: No

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

Enterprise Search \(with [SharePoint Online Search Connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/sharepoint-search-overview.md)\)

</td><td>

\[Omitted image "icon-error-red-x.png"\] Alt text: No

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

Integration-powered capabilities-   [App Launcher](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/web-application-employee-about.md)
-   [Approval Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/approval-hub-intro.md)

</td><td>

\[Omitted image "icon-error-red-x.png"\] Alt text: No

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

[Manager Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/manager-hub-overview.md)

</td><td>

\[Omitted image "icon-error-red-x.png"\] Alt text: No

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

[Org chart](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/employee-profile-org-chart.md) and [Dotted-line relationships](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/add-other-manager-relationship.md)

</td><td>

\[Omitted image "icon-error-red-x.png"\] Alt text: No

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

[Employee Forums](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ecpro-employee-forum.md)

</td><td>

\[Omitted image "icon-error-red-x.png"\] Alt text: No

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

[Employee Center Pro Kiosk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/deskless-kiosk-overview.md)

</td><td>

\[Omitted image "icon-error-red-x.png"\] Alt text: No

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr><tr><td>

[Integrated experience and service feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ex-fdback-ovrvw.md)

</td><td>

\[Omitted image "icon-error-red-x.png"\] Alt text: No

</td><td>

\[Omitted image "icon-check-mark-green.png"\] Alt text: Yes

</td></tr></tbody>
</table>## What to explore next

To learn more about configuring and using Employee Center for ITSM, see:

-   [Configuring Employee Center for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-itsm-ec-new.md)
-   [Using Employee Center for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/use-itsm-ec-new.md)