---
title: Exploring Collaboration services for Zoom
description: Collaboration services for Zoom provides employees with seamless self-service without leaving the Zoom client and enables agents to resolve their task records faster.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/explore-sn-zoom.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ServiceNow for Zoom, Unified Employee Experience, Employee Service Management]
---

# Exploring Collaboration services for Zoom

Collaboration services for Zoom provides employees with seamless self-service without leaving the Zoom client and enables agents to resolve their task records faster.

Collaboration services for Zoom is pre-integrated with IT Service Management. It can also be integrated with HR Service Delivery and other Enterprise Service Management applications.

## Collaboration services for Zoom Team Chat

Collaboration services for Zoom offers the following capabilities:

-   Allows agents and employees to collaborate to resolve a ticket.
-   Enables agents to initiate a Zoom Team Chat with an employee from a task record.
-   Enables agents to import the Zoom Team Chat transcript back to the task record as a comment.
-   Enables employees with specific permissions to view Zoom Team Chat from a task record.

-   **[Collaboration services for Zoom Team Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn-cs-zoom-team-chat.md)**  
Collaboration services for Zoom helps employees to interact with agents and resolve their IT-related issues from within  the Zoom application.

**Parent Topic:**[ServiceNow for Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn_zoomIntegration.md)