---
title: Request-based chat - Start and import chat from Workspace
description: Initiate a conversation with the requester to resolve the ticket.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/initiate-chat-agent-workspace.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Agent actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Request-based chat - Start and import chat from Workspace

Initiate a conversation with the requester to resolve the ticket.

-   **[Request-based chat - Start and import chat from field decorator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/initiate-chat-record-field-decorator-workspace.md)**  
Interact with a requester in Microsoft Teams for an issue related to an incident, request item, change request, and a catalog task ticket to quickly resolve the ticket.
-   **[Request-based chat - Start and import chat from Start Microsoft Teams chat action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/initiate-chat-agent-ws.md)**  
Interact with a requester in Microsoft Teams from the workspace to quickly resolve the ticket.
-   **[Import messages from Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/import-messages-agent-workspace.md)**  
You can import the conversation with a user from the agent workspace and append them in the **Comments** to store all the important messages in the ServiceNow.

**Parent Topic:**[Agent actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/agent-sn-ms-teams.md)