---
title: Install IT Service Management integration with Microsoft Teams application
description: Install the IT Service Management integration with Microsoft Teams application for the collaboration between the agents and employees.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/install-sn-ms-teams-plugin.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Plan your installation, Integrating ServiceNow with Microsoft Teams and Microsoft 365, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Install IT Service Management integration with Microsoft Teams application

Install the IT Service Management integration with Microsoft Teams application for the collaboration between the agents and employees.

## Before you begin

Role required: admin

**Note:** If you install IT Service Management integration with Microsoft Teams app, you don’t need to download Conversational Integration with Microsoft Teams separately.

## Procedure

1.  Navigate to **System Application** > **All Available Applications** > **All**.

2.  In the search field, enter `IT Service Management for Microsoft 365`.

    You can search for the application by its name or ID. If you cannot find an application, visit the ServiceNow app store to view [IT Service Management for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd08). For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

3.  Click **Install** button.

    **Note:** All the dependent plug-ins are automatically installed in this process.

    You must also install the **fix\_script\_start\_chat\_field\_decorator\_IT** update set to have a field decorator in a ticket to initiate a chat with the requester.

4.  Download the **fix\_script\_start\_chat\_field\_decorator\_IT** update set from the app store.

    If you can't find the fix script, click **Show more** to view the list of supporting links and docs.

    Click **fix\_script\_start\_chat\_field\_decorator\_IT** to download the XML file.

    \[Omitted image "fix-script-itsm-new.png"\] Alt text: Fix Script XML file from IT Service Management for Microsoft 365 store

5.  Navigate to **All** > **System Update Sets** > **Retrieved Update Sets** > **Related Links** > **Import Update Set from XML**.

    \[Omitted image "import-xml01.png"\] Alt text: Import update set from XML

6.  In the XML file field, click **Choose file** button and select **fix\_script\_start\_chat\_field\_decorator\_IT** XML file and upload the XML file.

7.  Click **Fix script to add start Microsoft Teams chat field decorator**.

8.  Click **Preview Update Set**.

    \[Omitted image "preview-update-set.png"\] Alt text: Preview Update Set

9.  Click **Commit Update Set**.

    \[Omitted image "commit-update-set.png"\] Alt text: Commit update set

    The Fix script to add start Microsoft Teams chat field decorator will be in Committed state.

    \[Omitted image "committed-state.png"\] Alt text: Committed state

10. Navigate to **System Definition** > **Fix Scripts**.

11. In the **Name** search field, enter `Add Teams chat Field Decorator`.

12. Click **Add Teams chat Field Decorator** fix script.

13. Click **Run Fix Script** button.

    The \[Omitted image "teams-decorator.png"\] Alt text: Microsoft Teams icon is displayed as a field decorator in a record.


**Parent Topic:**[Plan your installation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/plan-installation-ms-teams.md)