---
title: Access ServiceNow for Microsoft Teams app
description: Enables users to interact with the agents from Microsoft Teams application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/install-virtual-agent-ms-teams.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [HR Service Delivery integration, Microsoft Teams Integration for Employee Experience, Configure, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Access ServiceNow for Microsoft Teams app

Enables users to interact with the agents from Microsoft Teams application.

## Before you begin

Role required: admin

## About this task

To receive notifications from Virtual Agent, users must link their accounts to Microsoft Teams. Guest users can't receive notifications.

## Procedure

1.  Launch Microsoft Teams application.

2.  Click **Apps**.

3.  In the apps search field, enter `ServiceNow for Microsoft Teams`.

4.  Click **ServiceNow for Microsoft Teams** app.

5.  Click **Open**.


## Result

The **ServiceNow for Microsoft Teams** app is successfully installed in your Microsoft Teams application.

**Parent Topic:**[Configure HR Service Delivery integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn-ms-teams-config-hr.md)