---
title: Link ServiceNow user account to Microsoft Teams application for Virtual Agent
description: Link your ServiceNow account to an Microsoft Teams application to access the non-public Virtual Agent topics that use ServiceNow records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/link-user-teams-va.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Employee actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Link ServiceNow user account to Microsoft Teams application for Virtual Agent

Link your ServiceNow account to an Microsoft Teams application to access the non-public Virtual Agent topics that use ServiceNow records.

## Before you begin

Role required: user

The authentication step occurs in your instance or in a Service Portal set by your admin.

## Procedure

1.  Open the Microsoft Teams application.

2.  Find your Virtual Agent bot.

3.  Start a conversation with your Virtual Agent bot.

    The bot then presents a prompt that provides options to authenticate **Link to ServiceNow**, continue as a guest user, or see the help menu **Check out Tips**.

4.  Select **Link to ServiceNow** to authenticate.

    Authentication directs you to your instance or a Service Portal set by your admin. If you aren’t already logged in to your instance or a Service Portal, you’re prompted to enter your login credentials.

    **Note:**

    The administrator can auto-link the ServiceNow user accounts to Microsoft Teams. For more information, see [Account linking in pre-built messaging integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/va-adapter-autolinking.md).

5.  On the confirmation dialog, select Confirm to link your account.


**Parent Topic:**[Employee actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/employee-sn-ms-teams.md)