---
title: Manage your appointments
description: Update or cancel upcoming appointments or provide feedback for completed appointments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/manage-appointments.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Schedule an appointment, Using Employee Center Pro, Employee Center Pro, Unified Employee Experience, Employee Service Management]
---

# Manage your appointments

Update or cancel upcoming appointments or provide feedback for completed appointments.

## Before you begin

Role required: none

## Procedure

1.  Navigate to **All** > **Self-Service** > **Employee Center**.

2.  From **My active items**, select **Appointments**.

3.  Select an **Appointment category** and **Appointment state** to filter the list of appointments.

4.  Select an appointment to open the Appointment details page.

5.  From the context menu, select an option based on your requirement.

    **Note:** You can perform these actions from the Appointment list page or the Appointment details page.

<table id="choicetable_czy_5m4_4dc"><thead><tr><th align="left" id="d347103e108">

Choice

</th><th align="left" id="d347103e111">

Action

</th></tr></thead><tbody><tr><td id="d347103e117">

**Cancel**

</td><td>

The **Cancel appointment** window opens. You can cancel the appointment by selecting **Yes, cancel**.

</td></tr><tr><td id="d347103e135">

**Update**

</td><td>

The Schedule appointment page opens. The fields are pre-filled with the appointment details. You can edit the details and reschedule the appointment.

 For more information about scheduling an appointment, see [Schedule an appointment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/schedule-appointment.md).

</td></tr><tr><td id="d347103e157">

**Give Feedback**

</td><td>

The **Give feedback** window opens. You can select a rating and provide additional comments.

 This option is available only if the appointment state is **Complete**. You can only give one feedback for an appointment.

 For more information about providing feedback, see [Use the integrated experience and service feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/using-ex-fdback.md).

</td></tr></tbody>
</table>