---
title: Configure bot ID and AI assistant
description: Specify the bot ID to configure Moveworks AI assistant on Employee Center portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/mw-setup-botid.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-01-06"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto Chat Integration, Unified Employee Experience, Employee Service Management]
---

# Configure bot ID and AI assistant

Specify the bot ID to configure Moveworks AI assistant on Employee Center portal.

## Before you begin

Confirm that you have the appropriate entitlements for the application.

**Note:** To save the page with Bot ID, verify that the your application scope is selected to ServiceNow Otto Chat Integration.

Role required: admin

## About this task

Copy the bot ID from **Moveworks** > **Chat Platform** > **Manage Chatbots**. For more information, see [Embedded AI Assistant Installation-ServiceNow](https://help.moveworks.com/docs/moveworks-for-web-installation-servicenow).

**Note:** You need not perform other steps or provide any REST API details.

## Procedure

1.  Navigate to **All** > **Employee Center** > **Moveworks Assistant Setup**.

2.  Add **Bot ID** which can be found from the **Manage Chatbots** record from Moveworks.

    For detailed Bot ID instructions, see [Embedded AI Assistant Installation-ServiceNow](https://help.moveworks.com/docs/moveworks-for-web-installation-servicenow).

3.  Specify the initialization options in JSON format for Moveworks integration.

    \[Omitted image "mw-embed-ai-botid.png"\] Alt text: Example for illustration purpose only, Embedded AI Assistant setup for Moveworks

    You can configure initialization options, for example, To adjust width and height

    ```
    
    "styles": {
       "bottom": "20px",
       "right": "20px",
       "width": "400px",
       "height": "600px"
    }
    
    ```

    **Note:** The integrationId value must match the connector name on the Moveworks side for [authentication steps](https://help.moveworks.com/ai-assistant/ai-assistant-web-surfaces/moveworks-for-web/moveworks-for-web-installation-servicenow#installation-steps).

    For complete configuration with branding

    ```
    
    {"integrationId":"securitytest5"
    "styles": {
       "bottom": "30px",
       "right": "30px",
       "z_index": "9999"
    },
    "theme": {
       "primary_color": "#5550DD",
       "font_family": "Arial, sans-serif"
    }
    }
    ```

    **Note:** While installing to a **Moveworks GovCloud** instance, ignore the 'Failed to update config' error. The process installs the required assets.

    Complete the setup by following these steps:

    1.  Navigate to the `sys_properties` table and locate the `sn_ex_mw_chat_int.webchat.initialization_options` property.
    2.  Update its value to `{"serverUrl": "https://webchat.moveworksgov.com"}`.
    3.  Select **Save**.
4.  Select **Save configuration**.


## Result

The Moveworks application is ready for use. You can access the features and functionality per your role permissions.

## What to do next

You can perform the following actions:

-   Verify the Moveworks chatbot visibility from **All** > **Self-Service** > **Employee Center** portal. For more information, see [Use Otto Chat Integration on employee portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/mw-employee-chat-ui.md).
-   Test basic functionality by invoking the assistant and asking a sample question.
-   Check system properties and verify that all Moveworks specific properties are configured properly.

**Related topics**  


[ServiceNow Otto Chat Integration reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/mw-ec-integration-reference.md)