---
title: Set up Chat to call
description: Set up the chat to call functionality in your instance to enable the agents to collaborate with the requester to resolve the issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/setup-chat-call.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [HR Service Delivery integration, Microsoft Teams Integration for Employee Experience, Configure, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Set up Chat to call

Set up the chat to call functionality in your instance to enable the agents to collaborate with the requester to resolve the issue.

The Chat to call functionality helps the requester to quickly get the resolution for their issues.

Here is the flow-diagram of the chat to call functionality:

\[Omitted image "setup-chat-to-call2.png"\] Alt text: Set up chat to call flow

To enable the Chat to Call functionality you must install the Workspace Agent chat, Notify, and the Notify connector for Microsoft Teams plugins in your instance. You must also install ServiceNow for Teams installed with Virtual Agent or Virtual Agent Lite. For more information, refer the following topics:

-   [Set up Agent Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/ac-configure-agent-chat.md)
-   [Activate Notify](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_ActivateNotify.md)
-   [Notify connector for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/notify-connector-ms-teams.md)

For more information on the workflow for chat to call flow, refer [Promote chat to a call from workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/initiate-call-from-chat.md).

**Parent Topic:**[Configure HR Service Delivery integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn-ms-teams-config-hr.md)