---
title: Universal Request integration with Microsoft Teams
description: The ServiceNow Universal Request integration with Microsoft Teams application extends the ServiceNow integration with Microsoft Teams. You can enable employees to more effectively request and receive service from within Microsoft Teams by using this application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/sn-ms-teams-ur.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Integration for Employee Experience, Explore, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Universal Request integration with Microsoft Teams

The ServiceNow® Universal Request integration with Microsoft Teams application extends the ServiceNow integration with Microsoft Teams. You can enable employees to more effectively request and receive service from within Microsoft Teams by using this application.

The Universal Request integration with Microsoft Teams includes the following capabilities:

-   Agents and Employees can collaborate and discuss a universal request through Microsoft Teams.
-   Agents can save the conversations in the activity stream of the related universal request as Additional comments or Worknotes.
-   Employees can create universal requests through Microsoft Teams.
-   Employees can track, update, or cancel their universal requests through Microsoft Teams.

The Universal Request integration with Microsoft Teams is available with the Universal Request Pro application.

For Universal Request integration with Microsoft Teams in ServiceNow instance, see [Integrating ServiceNow with Microsoft Teams and Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-sn-ms-teams.md).

To configure Universal Request integration with Microsoft Teams in ServiceNow instance, see [Configure Universal Request integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-config-ur.md).

To manage Universal Request integration with Microsoft Teams in ServiceNow instance, see [Customize UI actions for Universal Request integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-ui-actions.md).

To use Universal Request integration with Microsoft Teams in ServiceNow instance, see [Use Microsoft Teams for Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-use.md).

**Parent Topic:**[Explore Microsoft Teams and Microsoft 365 integration for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_employee_experience.md)

**Related topics**  


[IT Service Management integration with Microsoft Teams and Microsoft 365]()

[HR Service Delivery integration with Microsoft Teams and Microsoft 365]()