---
title: ServiceNow for Zoom
description: The ServiceNow integrations with Zoom helps you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Zoom client, and agents can resolve cases faster using Zoom chat, video, and telephony tools.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/sn\_zoomIntegration.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Unified Employee Experience, Employee Service Management]
---

# ServiceNow for Zoom

The ServiceNow® integrations with Zoom helps you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Zoom client, and agents can resolve cases faster using Zoom chat, video, and telephony tools.

## Key features

ServiceNow for Zoom includes the following integrations for various use cases.

<table id="table_xrf_4tl_q5b"><thead><tr><th>

Objective

</th><th>

Requirements

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Capabilities

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Use ServiceNow Virtual Agent with  Zoom Team Chat

</td><td>

-   IT Service Management Pro and above
-   HR Service Delivery Pro and above

 To implement ServiceNow Virtual Agent with Zoom, see [Using the Now Virtual Agent app](https://support.zoom.us/hc/en-us/articles/9508873527565-Using-the-Now-Virtual-Agent-app).

</td><td>

-   Enabling ServiceNow Virtual Agent on Zoom provides access to all Virtual Agent capabilities directly via Zoom Team Chat.
-   Supports Virtual Agent features such as designer controls for creating conversations, sending notifications, and providing AI Search results.
-   Enables employees to view and act on actionable notifications.

</td></tr><tr><td>

Enhance employee experience by integrating Employee Center with the Zoom application

</td><td>

Available to all customers using the Employee Center. To access Employee Center in the Zoom application, see [Employee Center for Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/zoom-ec-create-app.md).

</td><td>

Embedding Employee Center within Zoom enables employees to access the portal without leaving the Zoom client.

</td></tr><tr><td>

Improve agent productivity by integrating ServiceNow with Zoom Team Chat

</td><td>

Pre-integrated with IT Service Management.

 Can also be integrated with HR Service Delivery and other Enterprise Service Management applications.

 Collaboration services. For information about Collaboration services, see [Collaboration services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/collab-services-tcm.md).

</td><td>

-   Enables agents to initiate a Zoom chat with an employee from a ticket and then import the chat transcript back to the ticket as a comment.
-   Enables employees with specific permissions to view Zoom chats from a task record.

</td></tr><tr><td>

Enable agents to collaborate on tickets with Zoom Meetings

</td><td>

Notify plugin

 To implement Notify connector for Zoom, see [Notify Zoom connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/notify-zoom-connector.md).

</td><td>

Expanding Notify with a Notify Zoom Connector enables agents to manage and initiate a Zoom meeting directly from a ticket.

</td></tr><tr><td>

Build custom integrations

</td><td>

For information about building custom integrations, see [Zoom spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/zoom-spoke.md).

</td><td>

Create custom integrations using Zoom spoke.

</td></tr></tbody>
</table>## Get started

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about how agents and employees use Collaboration services for Zoom.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/explore-sn-zoom.md)

</td><td>

[Configure \[Omitted image "bus-sdlc.svg"\] Alt text: Plan and configure your implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/configure-sn-zoom.md)

</td><td>

[Integrate \[Omitted image "bus-integration-and-apis.svg"\] Alt text: Extend Zoom capabilities by integrating with other applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/integrate-sn-zoom.md)

</td></tr><tr><td>

[Use \[Omitted image "bus-agent-workspace-1.svg"\] Alt text: Initiate and import Zoom chat messages.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/integrate-sn-zoom.md)

</td><td>

[Reference \[Omitted image "bus-learn.svg"\] Alt text: Get details about components like Zoom APIs.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/reference-sn-zoom.md)

</td><td>

 

</td></tr></tbody>
</table>