---
title: Service Portal versus Employee Center application
description: Both the Service Portal and Employee Center applications are built on the ServiceNow AI Platform and use modern technologies, can be branded and customized, and have more that 200 widgets available. However, the Employee Center is built to scale as multi departmental for all service needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/sp-versus-ec.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Exploring Employee Center, Employee Center, Unified Employee Experience, Employee Service Management]
---

# Service Portal versus Employee Center application

Both the Service Portal and Employee Center applications are built on the ServiceNow AI Platform and use modern technologies, can be branded and customized, and have more that 200 widgets available. However, the Employee Center is built to scale as multi departmental for all service needs.

The following table lists the key differences between the Service Portal and Employee Center portal.

|Employee Center|Service Portal|
|---------------|--------------|
|Best-practice based portal experience with pre-loaded widgets organized coherently across the portal.|Demo home page design where customers start from scratch to design their desired experience.|
|Dynamically created topic pages based on unified taxonomy for all content types across departments​.|Requires designing, creating, and maintaining individual topic pages.|
|Highly scalable: all portal elements, including widgets, are designed to scale for enterprise service delivery​.|Need to redesign the portal with every new use case or department added.|
|Unified taxonomy enabled AI search that allows browsing different content types, across departments, without switching pages​.|Content is siloed across different content type and departments with poor search experience. ​|
|Unified taxonomy for all content types that drives employee-centric content discovery.|Ineffective content discovery leading to difficulty in defining an employee centric taxonomy for navigation across the portals.​|
|Integrated with Now Mobile to create an omni-channel user experience.| |