---
title: Request-based chat - Start and import chat as guest user from classic view
description: You can start a Microsoft Teams chat with an external organization user and import chat after you are invited to their chat.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/start-import-req-based-chat-as-guest.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Agent actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Request-based chat - Start and import chat as guest user from classic view

You can start a Microsoft Teams chat with an external organization user and import chat after you are invited to their chat.

The following configuration must be complete for a guest user from an allowed-domain to initiate or import chat.

-   Enable chat access to a guest user
-   Configure external collaboration for a guest user
-   Add a guest user to the Microsoft Entra ID

For more information, see [Enable chat access for guest users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/enable-guest-chat-access-st.md) for self-configured app, [Enable chat access for a guest user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/enable-guest-chat-access-mt.md) for pre-published app, and [Guest access in Microsoft Teams](https://docs.microsoft.com/en-us/microsoftteams/guest-access).

**Note:**

As a guest user, you can import chat only if you are present in the allowed-domain but you can initiate a chat. A tag with the label **External** appears by your name to indicate that you are a guest user and not present in the allowed-domain. For more information, see [Add or invite people outside your Teams org to a chat](https://support.microsoft.com/en-us/office/add-or-invite-people-outside-your-teams-org-to-a-chat-6897ab47-9f60-4db6-8b95-18599714fe57).

-   **[Start a Microsoft Teams chat as a guest user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/start-chat-as-guest-user.md)**  
Start a Microsoft Teams chat as a guest user with an external organization user.
-   **[Import a Microsoft Teams chat as a guest user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/import-chat-as-guest-user.md)**  
Import your Microsoft Teams chat with an external organization user as a guest user.

**Parent Topic:**[Agent actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/agent-sn-ms-teams.md)