---
title: Create a Universal request from Microsoft Teams
description: Create a universal request with the help of the Virtual Agent. You can access the Virtual Agent from the Microsoft Teams application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-use-create-ur-va.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Employee actions, Use Microsoft Teams for Universal Request, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Create a Universal request from Microsoft Teams

Create a universal request with the help of the Virtual Agent. You can access the Virtual Agent from the Microsoft Teams application.

## Before you begin

Role required: none

## Procedure

1.  Launch the Microsoft Teams application.

2.  Open the **Now Virtual Agent** chat window.

3.  Enter your query in the chat window.

    The Virtual Agent prompts you to select the type of help that you need.

4.  Select **Employee help request \(Teams template\)**.

5.  Summarize your issue.

6.  Confirm if the request contains any sensitive information.


## Result

A universal request is created for the issue.

**Parent Topic:**[Employee actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-use-employee.md)