---
title: Employee actions
description: Employees can create and update universal requests and track existing universal requests by using Microsoft Teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-use-employee.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Microsoft Teams for Universal Request, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Employee actions

Employees can create and update universal requests and track existing universal requests by using Microsoft Teams.

-   **[Create a Universal request from Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-use-create-ur-va.md)**  
Create a universal request with the help of the Virtual Agent. You can access the Virtual Agent from the Microsoft Teams application.
-   **[Update or cancel a universal request using Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-use-track-ur-va.md)**  
Update or cancel a universal request with the help of the Virtual Agent. You can access the Virtual Agent from the Microsoft Teams application.

**Parent Topic:**[Use Microsoft Teams for Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-use.md)