---
title: Initiate chat with an employee from a record
description: As an agent, initiate chats with the requester or an employee from the watchlist of a universal request using Microsoft Teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-use-initiate-chat.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage chat messages from a record, Agent actions, Use Microsoft Teams for Universal Request, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Initiate chat with an employee from a record

As an agent, initiate chats with the requester or an employee from the watchlist of a universal request using Microsoft Teams.

## Before you begin

The **Start Microsoft Teams Chat** button is available only if the following conditions are met:

-   At least one of the users marked in the universal request has Universal Request integration with Microsoft Teams enabled.
-   The universal request is not associated with a primary ticket.

Role required: agent

## Procedure

1.  Navigate to **Universal Request** > **All**.

2.  Open the universal request you want to work on.

3.  Select **Start Microsoft Teams Chat**.

4.  Select the employee who you want to chat with.

    You can select the requester, or any other employee added to the watchlist. You can also select multiple employees.

5.  Select **Start Chat**.


## Result

The Microsoft Teams application opens the tab where you can chat with the selected employee.

**Parent Topic:**[Manage chat messages from a record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ur-mst-use-start-import-chat.md)