---
title: Update or cancel a universal request using Microsoft Teams
description: Update or cancel a universal request with the help of the Virtual Agent. You can access the Virtual Agent from the Microsoft Teams application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-use-track-ur-va.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Employee actions, Use Microsoft Teams for Universal Request, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Update or cancel a universal request using Microsoft Teams

Update or cancel a universal request with the help of the Virtual Agent. You can access the Virtual Agent from the Microsoft Teams application.

## Before you begin

Role required: none

## Procedure

1.  Launch the Microsoft Teams application.

2.  Open the **ServiceNow for Teams** chat window.

3.  Launch the Microsoft Teams application.

4.  Open the **Now Virtual Agent** chat window.

5.  Enter your query in the chat window.

    The Virtual Agent prompts you to select the type of help required.

6.  Select **Track Universal Request Status \(Template\)**.

7.  Select the universal request that you want to track.

8.  Select the appropriate responses to complete your request.

    For a sample Virtual Agent conversation, see [Universal Request Virtual Agent conversation flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-va-conversation-flows.md).


**Parent Topic:**[Employee actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-use-employee.md)