---
title: Manage a travel request
description: As a manager or travel approver, you can approve or reject travel requests.Managers or designated travel approvers are responsible for approving employee travel requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-travel-safety/ets-work-travel-request.html
release: australia
product: Employee Travel Safety
classification: employee-travel-safety
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Employee Travel Safety, Safe Workplace, Health and Safety, Employee Service Management]
---

# Manage a travel request

As a manager or travel approver, you can approve or reject travel requests.

Before travel requests can be approved, user groups and roles must be set up for managers or travel approvers. For more information, see [Set up travel approvers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-travel-safety/configure-employee-travel.md).

There are multiple ways to view requests for travel:

-   An email detailing a request for travel sent to the requester’s manager and the group assigned.
-   On the tabs in the Employee Service Center \(ESC\).
-   On the **My Approvals** or **Requests** tabs in the service portal.
-   From the View Travel Requests list.

**Parent Topic:**[Employee Travel Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-travel-safety/employee-travel-safety.md)

## Approve or reject travel requests

Managers or designated travel approvers are responsible for approving employee travel requests.

When an employee submits a travel request, an email is sent to the employee's manager and all members of the Travel Approvers group asking them to approve or reject the travel request. The email includes infectious diseases, such as COVID-19 case data for the travel destination. If the **sn\_imt\_travel.email\_site\_verification** property is enabled, the email also includes the results from the site safety verification. The email provides a link to the travel request, as well as direct links to approve or reject the request.

\[Omitted image "travel-approval-email.png"\] Alt text: Travel approval request email.

Managers can also view travel requests for their employees by navigating to **Employee Travel Safety** > **My Employee's Requests**.

Users in the Travel Approvers group can view travel requests for all employees by navigating to **Employee Travel Safety** > **View Travel Requests**.

Employees receive an email notification when their travel request is approved or rejected.