---
title: Assign a Health and Safety case linked to a Universal Request
description: Assign the Health and Safety case that is associated with the Universal Request to an agent. If the assignment group is selected then an agent in that group can be selected.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety-case-management/hs-assign-universal-request-agent.html
release: australia
product: Health and Safety Case Management
classification: health-and-safety-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage a Universal Request from the Health and Safety Workspace, Universal Request for Health and Safety cases, Health and Safety Case Management, Health and Safety, Employee Service Management]
---

# Assign a Health and Safety case linked to a Universal Request

Assign the Health and Safety case that is associated with the Universal Request to an agent. If the assignment group is selected then an agent in that group can be selected.

## Before you begin

Role required: admin or sn\_uni\_req.routing\_agent

## Procedure

1.  Navigate to **All** > **Health and Safety** > **Health and Safety Workspaces**.

2.  Select the cases icon \(\[Omitted image "icon-hs-cases.png"\] Alt text: Health and safety cases icon.\) to open the **Cases** tab.

3.  In the lists tab, select **Universal Request** and then select **All**.

4.  Select the universal request record that has the safety case to be transferred.

5.  In the **Primary Ticket** field, select the information \(\[Omitted image "circle-info-outline-24.svg"\] Alt text: information icon\) icon to open the health and safety case.

6.  In the **Assigned to** field of the safety case, select an agents name.

7.  Select **Save.**


## Result

The case gets assigned to the new agent and the options to **Close case**, **Transfer**, **Unrestrict**, and **Create Associated Ticket** appear on the Health and Safety case record associated with the Universal Request, provided the current user is the assigned agent.

## What to do next

The agent can either resolve or close the primary case or transfer it to another department or agent from the Health and Safety Workspace.