---
title: Create Universal Request for Health and Safety as an agent
description: Agents can create and manage universal requests directly from the Health and Safety Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety-case-management/hs-create-universal-request-agent.html
release: australia
product: Health and Safety Case Management
classification: health-and-safety-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Universal Request for Health and Safety cases, Health and Safety Case Management, Health and Safety, Employee Service Management]
---

# Create Universal Request for Health and Safety as an agent

Agents can create and manage universal requests directly from the Health and Safety Workspace.

## Before you begin

Role required: sn\_uni\_req.routing\_agent or admin

## About this task

Agents that are part of the Health and Safety routing group can initiate and manage universal requests within the Health and Safety Workspace.

## Procedure

1.  Navigate to **All** > **Health and Safety** > **Health and Safety Workspace**.

2.  In the primary navigation, select **Cases** icon \(\[Omitted image "icon-hs-cases.png"\] Alt text: Health and safety cases icon.\)

3.  Select **Universal Requests** and then select **All**.

4.  Select **New** to open the universal request form.

    On the Universal Request form, fill in the details. For more information see, [Universal Request form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/new-ur-record-form.md)

5.  Select **Submit**.


## Result

The Universal Request record is created and appears in the Universal Request list tab.

## What to do next

The agent can perform the following from the new Universal Request record:

-   Select the **Assign to me** button to assign the Universal Request to self. The **Assigned to** field of the Universal Request gets updated with the agents name.
-   Select the **Restrict** button to mark a Universal Request as restricted when you identify that the request contains sensitive information. This option can be selected on the universal record or the Health and Safety record to mark the health and safety case \(primary ticket\) as restricted.

    For detailed information on Universal Request security capabilities, see [Universal Request sensitive information security](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/universal-request-security.md).

-   Use the More actions \[Omitted image "agent-workspace-more-ui-actions-icon.jpg"\] Alt text: more actions icon icon and select **Create Health and Safety Case**.