---
title: Add an action for a safety incident or observation
description: Add an action to address the root causes of the reported safety incident or observation. You can add multiple actions for the incident or observation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety-incident-management/add-hs-action.html
release: australia
product: Health and Safety Incident Management
classification: health-and-safety-incident-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Manage incidents and observations, Manage, Health and Safety Incident Management, Health and Safety, Employee Service Management]
---

# Add an action for a safety incident or observation

Add an action to address the root causes of the reported safety incident or observation. You can add multiple actions for the incident or observation.

## Before you begin

Role required: sn\_ohs\_im.manager, sn\_ohs\_im.agent, or sn\_ohs\_im.action\_writer

## About this task

You can add actions from the Actions tab on a Health and Safety record or by using the Action planner in the contextual sidebar. For more information on Action planner, see [Create and manage a safety action in the Action planner](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-core/hs-create-action-in-action-planner.md).

## Procedure

1.  Navigate to **All** > **Health and Safety** > **Health and Safety Workspace**.

2.  In the **Lists** tab under **Incident Management**, open the safety incident or observation list.

    -   For the safety incidents list, select **Safety Incidents** and then **All**.
    -   For the safety observations list, select **Safety Observations** and then **All**.
3.  In the list, open a safety incident or observation to add the action to.

4.  In the **Health and Safety actions** tab, select **New**.

5.  On the form, fill in the fields.

    For information on field descriptions, see [Health and Safety action form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-core/hs-action-form.md).

6.  Select **Save**.

7.  If necessary, add more actions for the incident or observation.


## Result

-   The action appears in the list of actions in the **Health and Safety actions** tab of the incident or observation. It is also listed in the **Actions** list on Health and Safety Workspace.
-   The action appears in the assigned user's **My Tasks** list on both the Employee Center and the Now Mobile app. From either location, the user can respond to the action and update its status.

## What to do next

-   You can assign the action to yourself or to another safety team member to start working on it.
-   You can share the action, independent of the incident, with other groups or agents, so that they can prevent the similar incident from happening at any of their locations. To share an action, select **Copy action**. For more information, see [Share an action with other teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/share-hs-action.md).

**Parent Topic:**[Managing Health and Safety incidents and observations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/managing-hs-incidents-obs.md)