---
title: Create a safety incident or observation as a safety agent or supervisor
description: Begin the investigation for a safety incident or observation by reporting it on behalf of an employee.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety-incident-management/create-hs-incident-obv-safety-agent.html
release: australia
product: Health and Safety Incident Management
classification: health-and-safety-incident-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Submit, Health and Safety Incident Management, Health and Safety, Employee Service Management]
---

# Create a safety incident or observation as a safety agent or supervisor

Begin the investigation for a safety incident or observation by reporting it on behalf of an employee.

## Before you begin

Role required: sn\_ohs\_im.operations\_manager, sn\_ohs\_im.manager, or sn\_ohs\_im.agent

## Procedure

1.  Navigate to **All** > **Health and Safety** > **Health and Safety Workspace**.

2.  Select the incident management icon \(\[Omitted image "list-icon-hs.png"\] Alt text: Incident Management icon.\).

3.  In the **Lists** tab, open the safety incident or observation list.

    -   For the safety incidents list, select **Safety Incidents** and then **All**.
    -   For the safety observations list, select **Safety Observations** and then **All**.
4.  Select **New**.

5.  On the form, fill in the fields.

    -   For a safety incident, fill in the fields in the **Enter incident summary** activity in the **Report an incident** tab.
    -   For a safety observation, fill in the fields in the **Details** tab.
    **Note:** To enable the map component in the Health and Safety Workspace install the Geo map component \[sn\_geo\_map\] plugin. For more information, see [Additional features in Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/install-hs-incident-mgmt.md).

6.  If necessary, attach an image about the incident or observation using the Attachments section.

7.  Select **Save**.


## Result

Based on the selected category, a safety incident or observation is created in the New state.

## What to do next

As a safety manager or agent, you can assign the incident or observation to yourself and start working on it. You can also assign it to another safety agent. For more information, see [Assign a safety incident or observation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/assign-hs-incident-observation.md).

**Parent Topic:**[Submitting safety incidents and observations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/submitting-safety-incidents-obvs.md)