--- title: Create a return to work case from an injury or illness description: If an employee is returning to work after an injury or illness, create a return to work case to assess the employee's capability to work before they return. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety-incident-management/create-rtw-case-injury-illness.html release: australia product: Health and Safety Incident Management classification: health-and-safety-incident-management topic_type: task last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Manage incidents and observations, Manage, Health and Safety Incident Management, Health and Safety, Employee Service Management] --- # Create a return to work case from an injury or illness If an employee is returning to work after an injury or illness, create a return to work case to assess the employee's capability to work before they return. ## Before you begin Ensure that the following conditions are met: - The Health and Safety Case Management \(sn\_hs\_cm\) application is installed on your ServiceNow instance. For more information, see [Install Health and Safety Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-case-management/install-hs-case-management.md). - The Human Resources Scoped App: Core \(com.sn\_hr\_core\) plugin is not installed on your instance. For more information on activating it, see [Activate Case and Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/activate-case-and-knowledge-management-scoped.md). - **Employee** is selected in the **Person type** field on the injury and illness record. For more information, see [Injury and illness fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/hs-injury-illness-form.md). Role required: sn\_ohs\_im.manager, sn\_ohs\_im.agent, or sn\_ohs\_im.operations\_manager, and sn\_hs\_cm.case\_manager ## Procedure 1. Navigate to **All** > **Health and Safety** > **Health and Safety Workspace**. 2. Select the incident management icon \(\[Omitted image "list-icon-hs.png"\] Alt text: Incident Management icon.\) and navigate to the **Lists** tab. 3. Open an injury and illness record to add the return to work case to.

Option	Steps
From a safety incident	1. In the Safety Incidents list, select All. 2. In the list, select the incident that contains the injury and illness report to add the return to work case to. 3. Select the Report an incident tab to open the playbook. 4. In the Add injury and illness activity, select the injury and illness report to add the case to.
From an injury and illness list	1. In the Injury / illnesses list, open the list. 2. In the list, open the injury and illness report that you want to add the return to work case to.

4. Select **Create RTW case** and then select **Confirm**. ## Result - The return to work case is created and added to the **RTW case record** field on the injury form. For more information, see [Injury and illness fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/hs-injury-illness-form.md). - The injury and illness record is auto-populated in the **Injury and illness** tab of the return to work case. For more information, see [Health and Safety case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-case-management/hs-work-health-safety-case.md). **Parent Topic:**[Managing Health and Safety incidents and observations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/managing-hs-incidents-obs.md)

Option	Steps
From a safety incident	1. In the Safety Incidents list, select All. 2. In the list, select the incident that contains the injury and illness report to add the return to work case to. 3. Select the Report an incident tab to open the playbook. 4. In the Add injury and illness activity, select the injury and illness report to add the case to.
From an injury and illness list	1. In the Injury / illnesses list, open the list. 2. In the list, open the injury and illness report that you want to add the return to work case to.