---
title: Exploring Health and Safety Incident Management
description: Health and Safety Incident Management enables the safety department to receive incidents and observations and conduct detailed legal investigations by conducting interviews, gathering evidence, and preparing final reports and recommended actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety-incident-management/explore-hs-incident-mgmt.html
release: australia
product: Health and Safety Incident Management
classification: health-and-safety-incident-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Health and Safety Incident Management, Health and Safety, Employee Service Management]
---

# Exploring Health and Safety Incident Management

Health and Safety Incident Management enables the safety department to receive incidents and observations and conduct detailed legal investigations by conducting interviews, gathering evidence, and preparing final reports and recommended actions.

## Features

-   Puts safety in the hands of all employees
    -   Report incidents and observations
    -   Access Health and Safety knowledge articles​
-   Provides anonymous reporting capabilities
    -   Report safety concerns anonymously
    -   Flags incidents, observations, and concerns as sensitive.
-   Gives powerful tools to safety team to investigate incidents and observations such as:​
    -   Injury and illness​ logging
    -   Incident Playbook​
-   Resolve incidents and prevent them from happening again in future with the following methods:
    -   Root cause analyses​
    -   Corrective and preventative action assignment
-   Provides reporting capability
    -   Auto-fill and export reports for safety incidents and the injuries and illnesses
    -   Establishment list and saved annual reports per establishment
-   Provides structured way to manage safety meetings
    -   Schedule and track health and safety related meetings and attendees
    -   Log meeting minutes and actions.
    -   Flag meetings and minutes as sensitive

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

## Personas

Health and Safety Incident Management is aimed at the following personas:

<table id="table_nnr_3cf_tnb"><thead><tr><th>

Persona

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Administrator

</td><td>

Safety admin who's responsible for configuring the application.

</td></tr><tr><td>

End users \(requesters\)

</td><td>

Safety requesters who report safety incidents and observations. The following users can submit incidents and observations:

 -   Employees \(through Employee Center and Now Mobile app\)
-   Safety agent \(can directly create a safety incident from workspace\)
-   Safety operations manager such as line manager or supervisor \(through workspace\)

</td></tr><tr><td>

Fulfillers

</td><td>

Safety team responsible for working on safety tasks such as incidents and observations that come to the safety team.

 The following agents work on safety tasks:

-   Safety agent
-   Safety manager
-   Safety operations manager

</td></tr><tr><td>

Reporting

</td><td>

Compliance manager who accesses and manages report generation such as OSHA 300 log, 300A summary, and 301 injury and illness incident reports.

</td></tr><tr><td>

Executives

</td><td>

Executives who access the Health and Safety executive landing page to view safety metrics and gain insight into how the safety team and company are performing in terms of safety.

</td></tr></tbody>
</table>-   **[Health and Safety Incident Management workflow example](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/hs-incident-mgmt-workflow.md)**  
The safety incident workflow available with Health and Safety Incident Management connects employees and safety department and agents to quickly initiate, investigate, and resolve safety incidents and observations in your organization.

**Parent Topic:**[Health and Safety Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/hs-incident-mgmt-landing-page.md)