--- title: Log an injury and illness description: Log an injury and illness that resulted from a health and safety incident. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety-incident-management/log-injury-illness.html release: australia product: Health and Safety Incident Management classification: health-and-safety-incident-management topic_type: task last_updated: "2026-03-12" reading_time_minutes: 3 breadcrumb: [Work on a safety incident, Manage incidents and observations, Manage, Health and Safety Incident Management, Health and Safety, Employee Service Management] --- # Log an injury and illness Log an injury and illness that resulted from a health and safety incident. ## Before you begin Role required: sn\_ohs\_im.manager, sn\_ohs\_im.agent, or sn\_ohs\_im.operations\_manager ## About this task Add an injury and illness record for each affected person during the incident. **Note:** If your admin has turned off the playbook and you're using a tab-based experience for safety incidents, you can associate multiple injuries and illnesses to a single incident. For more information, see [Disable the safety incident playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/disable-safety-incident-playbook.md). ## Procedure 1. Navigate to **All** > **Health and Safety** > **Health and Safety Workspace**. 2. Select the incident management icon \(\[Omitted image "list-icon-hs.png"\] Alt text: Incident Management icon.\) and navigate to the **Lists** tab. 3. Open a safety incident assigned to you to add the injury to. 4. Select the **Report an incident** tab. The incident playbook opens. 5. In the **Add injury and illness** activity, add the injury and illness. 1. Select **New**. 2. On the form, fill in the fields in the **Person**, **Healthcare**, and **Injury and illness details** sections. For field descriptions, see [Injury and illness fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/hs-injury-illness-form.md). 6. Select **Save**. The injury picker section is enabled where you can add injuries on a human body. 7. In the **What was the injury?** section, add the injury. 1. In the visual human body part picker, select the injured body part. 2. Fill in the fields and select **Save**. |Field|Description| |-----|-----------| |Severity|Seriousness of the injury.| |Affected body part|Body part that was injured.| |Description|Details of the injury.| 3. To add multiple injury types to the same body part, select **Add New Injury** and fill in the fields. 4. If there's more than one injury, select the other injured body parts and add their details like the earlier step. - The selected body parts are highlighted on the injury picker based on the severity of the injury. For example, a red region on the body represents a serious injury. - The color on an injury detail card matches with the highlighted color of the related body part. 8. Select **Save**. 9. Create an HR case for the injury or illness using the **Create HR Case** button, if needed. **Note:** This button appears only when the following conditions are met: - Health and Safety Case Management \(sn\_hs\_cm\) application and the Human Resources Scoped App: Core \(com.sn\_hr\_core\) plugin are installed on your ServiceNow instance. - Safety case manager \[sn\_hs\_cm.case\_manager\] role assigned to you. - **Employee** is selected in the **Person type** field. For more information, see [Create an HR case from an injury or illness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/create-hr-case-injury-illness.md). 10. Create a return to work case for the person involved in this injury or illness using the **Create RTW Case** button, if needed. **Note:** This button appears only when the following conditions are met: - Health and Safety Case Management \(sn\_hs\_cm\) application is installed on your ServiceNow instance. - Safety case manager \[sn\_hs\_cm.case\_manager\] role assigned to you. - **Employee** is selected in the **Person type** field. However, the button doesn't appear when the Human Resources Scoped App: Core \(com.sn\_hr\_core\) plugin is also installed on the instance. For more information, see [Create a return to work case from an injury or illness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/create-rtw-case-injury-illness.md). 11. Research content related to the injury by selecting the Agent assist icon \(\[Omitted image "Form\_AgentAssistIcon.png"\] Alt text: agent assist icon\). Agent assist searches the knowledge base using the text from the injury's **Injury description** field and shows relevant articles. ## Result - The injury is listed in the Injury and Illness section of the activity. The injury card also appears in the Injuries and Illnesses section in the **Incident Overview** tab. - The **Generate OSHA 301 form** button appears based on the following conditions: - The Health and Safety Incident Management OSHA Content Pack \(com.snc.sn\_hs\_im\_osha\) application is installed on your ServiceNow instance. - The **Recordable** option is selected on the injury and illness report. - The safety compliance manager \[sn\_ohs\_im.compliance\_manager\] role is assigned to you. ## What to do next If an asset was involved in this injury, add it in the next playbook activity. **Parent Topic:**[Work on a safety incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/work-hs-incident-observation.md)