---
title: Create or modify injury and illness record of a safety incident on the Mobile Agent app
description: Log an injury or illness that resulted from a health and safety incident for each person affected during the incident on the Mobile Agent app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety/hs-create-modify-injury-illness-incidents-mobile-agent.html
release: australia
product: Health and Safety
classification: health-and-safety
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage Health and Safety incident using the Mobile Agent app, Mobile experience for Health and Safety, Health and Safety, Employee Service Management]
---

# Create or modify injury and illness record of a safety incident on the Mobile Agent app

Log an injury or illness that resulted from a health and safety incident for each person affected during the incident on the Mobile Agent app.

## Before you begin

Role required: sn\_ohs\_im.manager, sn\_ohs\_im.agent

## Procedure

1.  Open the Mobile Agent app on your mobile device.

2.  In the navigation bar, tap **Home**.

3.  Tap the **Safety incidents** icon \(\[Omitted image "casemgmt-templateicon.png"\] Alt text: safety incident icon\) from the quick links section.

4.  Open a safety incident record.

5.  Tap the **Related lists** tab and then tap **Injury and illness**.

    1.  To modify an existing injury and illness record,

        -   Swipe left on the injury and illness record to view the edit and delete options.
        -   Open the injury and illness record and tap **More options** icon \[Omitted image "wsd-more-options-icon-loc-directory.png"\] Alt text: more options, then tap edit or delete.
    2.  To add a new injury and illness record, tap **Add new injured person**.

6.  On the form, fill in the details.

    For more details on field description, see [Injury and illness fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/hs-injury-illness-form.md).

7.  Tap **Submit**.

8.  To add injured body parts, open an injured persons record in the **Injury and illness** related list of a safety incident.

    1.  Tap **Add new injured body part**.

    2.  On the form, fill in the fields.

<table id="table_pkw_m21_zfc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Severity

</td><td>

Seriousness of the injury-   None- No injury present.
-   Minor- Mild injury that needs minimal or no treatment.
-   Moderate- Noticeable injury such as deep cuts, moderate sprain, minor fracture that may limit activity temporarily. Medical intervention may be required but not life threatening.
-   Severe- Serious injury such as major fractures, head trauma, deep lacerations that impacts function or is potentially life-threatening. Requires urgent medical intervention.


</td></tr><tr><td>

Region

</td><td>

Region of the body where the injury occurred.

</td></tr><tr><td>

Body part

</td><td>

Part of the body where the injury is.

</td></tr><tr><td>

Description

</td><td>

Detailed description of the injury or illness.

</td></tr></tbody>
</table>9.  Tap **Submit**.


**Parent Topic:**[Manage Health and Safety incident using the Mobile Agent app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety/hs-manage-safety-incident-mobile-agent.md)