---
title: Create or modify root cause analysis of a safety incident on the Mobile Agent app
description: As an agent or a manager, create or edit a root cause analysis on-site using the Mobile Agent app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety/hs-create-modify-rca-incident-mobile-agent.html
release: australia
product: Health and Safety
classification: health-and-safety
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage Health and Safety incident using the Mobile Agent app, Mobile experience for Health and Safety, Health and Safety, Employee Service Management]
---

# Create or modify root cause analysis of a safety incident on the Mobile Agent app

As an agent or a manager, create or edit a root cause analysis on-site using the Mobile Agent app.

## Before you begin

Role required: sn\_ohs\_im.manager, sn\_ohs\_im.agent

## Procedure

1.  Open the Mobile Agent app on your mobile device.

2.  In the navigation bar, tap **Home**.

3.  Tap the **Safety incidents** icon \(\[Omitted image "casemgmt-templateicon.png"\] Alt text: safety incident icon\) from the quick links section.

4.  Open a safety incident record.

5.  Tap the **Related lists** tab and then tap **Root cause analysis**.

    1.  To modify an existing root cause analysis record,

        -   Swipe left on the root cause analysis record to view the edit and delete options.
        -   Open the root cause analysis record and tap **More options** icon \[Omitted image "wsd-more-options-icon-loc-directory.png"\] Alt text: more options then tap edit or delete.
    2.  To add a new root cause analysis record, tap **Add new root cause analysis**.

6.  On the form, fill in the details.

    For more details on the Five why's technique of root cause analysis, see [Perform root cause analysis for a safety incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/perform-hs-root-cause-analysis.md).

7.  Tap **Submit**.


**Parent Topic:**[Manage Health and Safety incident using the Mobile Agent app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety/hs-manage-safety-incident-mobile-agent.md)