---
title: Report a safety incident or observation in the offline mode
description: Report a safety incident or observation in the offline mode-without an internet connection- through the Now Mobile app. Once you go online, the incidents or observations reported offline are synchronized automatically.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety/hs-report-safety-incident-observation-offline-mode.html
release: australia
product: Health and Safety
classification: health-and-safety
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Mobile experience for Health and Safety, Health and Safety, Employee Service Management]
---

# Report a safety incident or observation in the offline mode

Report a safety incident or observation in the offline mode-without an internet connection- through the Now Mobile app. Once you go online, the incidents or observations reported offline are synchronized automatically.

## Before you begin

Verify the following conditions:

-   The system properties for the offline mode behavior of the mobile application are configured. For more information, see .
-   The Health and Safety Incident Management application is configured for offline mobile. For more information, see [Configure offline mode in the Now Mobile app for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety/hs-configure-offline-mode-health-safety.md).
-   The offline mode for the Now Mobile app on your mobile device is turned on. For more information, see [Offline mode for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety/hs-health-safety-mobile.md).
-   The **glide.sg.offline.scheduled\_download.enabled** system property for scheduled offline caching is set. If the property is not set, manually update cache before you go offline. To update cache, navigate to **Settings** and tap **Update Cache**.

Role required: none

## About this task

For information on how the offline mode works in the mobile app, see [Offline mode for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/offline-end-user.md).

## Procedure

1.  Open the Now Mobile app on your mobile device.

2.  In the navigation bar, tap **Home**.

3.  In the **Quick links** section on the page, select an option.

    -   To report a basic incident, tap **Report safety incident**.
    -   To report an observation, tap **Report safety observation**.
4.  Fill in the fields and tap **Submit**.

5.  To review the reported incident or observation, open it from the **My items** section on the page.

    -   To view an incident, tap **My H&S incidents** and then tap the incident number.
    -   To view an observation, tap **My H&S observations** and then tap the observation number.

**Parent Topic:**[Mobile experience for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety/hs-health-safety-mobile.md)