--- title: Healthcare Professional data model description: The Healthcare Professional data model stores confidential HR data, such as name, personal contact information, email addresses, professional liability insurance details, medical degree and employment history healthcare professional, previous employment history.Auto-create a healthcare professional profile when a manager or an hiring agent places an onboarding request for a healthcare professional. Store the details of the health care professional by maintaining strict edit or view permissions.Store the professional ID details that a healthcare professional provides via the profile intake forms in Employee Center.Store the professional liability insurance details that a healthcare professional provides via the profile intake forms in Employee Center.Store the professional reference details that a healthcare professional provides via the profile intake forms in Employee Center.Store details of the healthcare area in which the healthcare professional specialises and has obtained the required trainings and certifications. These details are provided by healthcare professional via the profile intake forms in Employee Center.Record practice location details of the healthcare professional. The healthcare professional provides these details via the profile intake forms in Employee Center.Record Malpractice claim history of the healthcare professional. The healthcare professional provides these details via the profile intake forms in Employee Center.Record education and training details of the healthcare professional. The healthcare professional provides these details via the profile intake forms in Employee Center.Store employment history details of the healthcare professional. The healthcare professional provides these details via the profile intake forms in Employee Center.Record languages spoken by the healthcare professional. The healthcare professional provides these details via the profile intake forms in Employee Center.Record the hospital affiliation details of healthcare provider. The healthcare professional provides these details via the profile intake forms in Employee Center.Record payer enrollment details of healthcare professional. The healthcare professional provides these details via the profile intake forms in Employee Center. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery-for-healthcare/hr-hc-profile.html release: australia product: HR Service Delivery for Healthcare classification: hr-service-delivery-for-healthcare topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 8 breadcrumb: [Using HR Service Delivery for Healthcare, HR Service Delivery for Healthcare, HR Service Delivery, Employee Service Management] --- # Healthcare Professional data model The Healthcare Professional data model stores confidential HR data, such as name, personal contact information, email addresses, professional liability insurance details, medical degree and employment history healthcare professional, previous employment history. The Healthcare Professional Profile data model enables the organization to access and track information of the healthcare professional throughout the period of employment. Healthcare Professional Profile records are stored confidentially and are not publicly viewable. ## Auto-create a Healthcare professional profile Auto-create a healthcare professional profile when a manager or an hiring agent places an onboarding request for a healthcare professional. Store the details of the health care professional by maintaining strict edit or view permissions. ### Before you begin Role required: sn\_hc\_professional.profile\_writer ### Procedure 1. Navigate to **All** > **Healthcare professional profile** > **Healthcare professional profiles**. Alternatively, you can also view the Healthcare Professional Profiles by navigating to **All** > **Agent Workspace for HR Case Management**. In Lists, select Healthcare Professional Profiles. 2. On the form, fill in the required fields. Most of the data in these fields are auto-filled based on information provided in healthcare employee onboarding form and details provided by healthcare professional on the profile intake forms in Employee Center. See [Healthcare professional profile form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-healthcare/hr-service-healthcare.md). 3. Click **Update**. ## Record Professional ID details Store the professional ID details that a healthcare professional provides via the profile intake forms in Employee Center. ### Before you begin Role required: sn\_hc\_professional.profile\_writer ### About this task Professional ID is a unique ID granted to a healthcare professional when the healthcare professional registers in a healthcare network. ### Procedure 1. Navigate to **All** > **Healthcare Professional profile** > **Healthcare professional profiles**. Alternatively, you can also view the Healthcare Professional Profiles by navigating to **All** > **Agent Workspace for HR Case Management**. In Lists, select Healthcare Professional Profiles. 2. Open a Healthcare professional profile. 3. In the **Professional ID** related list, open the auto-created record. 4. On the form, fill in the required fields: Most of the data in these fields are auto-filled based on information provided by healthcare professional on the profile intake forms in Employee Center. See [Professional ID form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-healthcare/hc-professional-profile.md). 5. Click **Update**. ## Record professional liability insurance Store the professional liability insurance details that a healthcare professional provides via the profile intake forms in Employee Center. ### Before you begin Role required: sn\_hc\_professional.profile\_writer ### Procedure 1. Navigate to **All** > **Healthcare Professional profile** > **Healthcare professional profiles**. Alternatively, you can also view the Healthcare Professional Profiles by navigating to **All** > **Agent Workspace for HR Case Management**. In Lists, select Healthcare Professional Profiles. 2. Open a Healthcare professional profile. 3. In the **Professional Liability Insurance** related list, open the auto-created record. 4. On the form, fill in the required fields: Most of the data in these fields are auto-filled based on information provided by healthcare professional on the profile intake forms in Employee Center. See [Professional liability Insurances form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-healthcare/hr-prof-liab.md). 5. Click **Update**. ## Add a professional reference Store the professional reference details that a healthcare professional provides via the profile intake forms in Employee Center. ### Before you begin Role required: sn\_hc\_professional.profile\_writer ### Procedure 1. Navigate to **All** > **Healthcare Professional profile** > **Healthcare professional profiles**. Alternatively, you can also view the Healthcare Professional Profiles by navigating to **All** > **Agent Workspace for HR Case Management**. In Lists, select Healthcare Professional Profiles. 2. Open a Healthcare professional profile. 3. In the **Professional Reference** related list, open the auto-created record. 4. On the form, fill in the required fields: Most of the data in these fields are auto-filled based on information provided by healthcare professional on the profile intake forms in Employee Center. See [Professional reference form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-healthcare/hr-professional-ref.md). 5. Click **Update**. ## Record professional specialty details Store details of the healthcare area in which the healthcare professional specialises and has obtained the required trainings and certifications. These details are provided by healthcare professional via the profile intake forms in Employee Center. ### Before you begin Role required: sn\_hc\_professional.profile\_writer ### Procedure 1. Navigate to **All** > **Healthcare Professional profile** > **Healthcare professional profiles**. Alternatively, you can also view the Healthcare Professional Profiles by navigating to **All** > **Agent Workspace for HR Case Management**. In Lists, select Healthcare Professional Profiles. 2. Open a Healthcare professional profile. 3. In the **Professional Specialty Details** related list, open the auto-created record. 4. On the form, fill in the required fields: Most of the data in these fields are auto-filled based on information provided by healthcare professional on the profile intake forms in Employee Center. See [Professional speciality form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-healthcare/hc-prof-spec.md). 5. Click **Update**. ## Record practice location Record practice location details of the healthcare professional. The healthcare professional provides these details via the profile intake forms in Employee Center. ### Before you begin Role required: sn\_hc\_professional.profile\_writer ### Procedure 1. Navigate to **All** > **Healthcare Professional profile** > **Healthcare professional profiles**. Alternatively, you can also view the Healthcare Professional Profiles by navigating to **All** > **Agent Workspace for HR Case Management**. In Lists, select Healthcare Professional Profiles. 2. Open a Healthcare professional profile. 3. In the **Practice Location** related list, open the auto-created record. 4. On the form, fill in the fields. Most of the data in these fields are auto-filled based on information provided by healthcare professional on the profile intake forms in Employee Center. 5. Click **Update**. ## Record malpractice claim history Record Malpractice claim history of the healthcare professional. The healthcare professional provides these details via the profile intake forms in Employee Center. ### Before you begin Role required: sn\_hc\_professional.profile\_writer ### Procedure 1. Navigate to **All** > **Healthcare Professional profile** > **Healthcare professional profiles**. Alternatively, you can also view the Healthcare Professional Profiles by navigating to **All** > **Agent Workspace for HR Case Management**. In Lists, select Healthcare Professional Profiles. 2. Open a Healthcare professional profile. 3. In the **Malpractice Claim History** related list, click **New**. 4. On the form, fill in the fields. Most of the data in these fields are auto-filled based on information provided by healthcare professional on the profile intake forms in Employee Center. See [Malpractice history form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-healthcare/hr-mal-his.md). 5. Click **Update**. ## Record education and training Record education and training details of the healthcare professional. The healthcare professional provides these details via the profile intake forms in Employee Center. ### Before you begin Role required: sn\_hc\_professional.profile\_writer ### Procedure 1. Navigate to **All** > **Healthcare Professional profile** > **Healthcare professional profiles**. Alternatively, you can also view the Healthcare Professional Profiles by navigating to **All** > **Agent Workspace for HR Case Management**. In Lists, select Healthcare Professional Profiles. 2. Open a Healthcare professional profile. 3. In the **Education and Training** related list, select the auto-created record. 4. On the form, fill in the fields: Most of the data in these fields are auto-filled based on information provided by healthcare professional on the profile intake forms in Employee Center. See [Education and Training form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-healthcare/hr-edu-tra.md). 5. Click **Update**. ## Record employment history Store employment history details of the healthcare professional. The healthcare professional provides these details via the profile intake forms in Employee Center. ### Before you begin Role required: sn\_hc\_professional.profile\_writer ### Procedure 1. Navigate to **All** > **Healthcare Professional profile** > **Healthcare professional profiles**. Alternatively, you can also view the Healthcare Professional Profiles by navigating to **All** > **Agent Workspace for HR Case Management**. In Lists, select Healthcare Professional Profiles. 2. Open a Healthcare professional profile. 3. In the **Employment History** related list, select the auto-created record. 4. On the form, fill in the fields: Most of the data in these fields are auto-filled based on information provided by healthcare professional on the profile intake forms in Employee Center. See [Employment history form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-healthcare/hr-emp-det.md). 5. Click **Update**. ## Record language Record languages spoken by the healthcare professional. The healthcare professional provides these details via the profile intake forms in Employee Center. ### Before you begin Role required: sn\_hc\_professional.profile\_writer ### Procedure 1. Navigate to **All** > **Healthcare Professional profile** > **Healthcare professional profiles**. Alternatively, you can also view the Healthcare Professional Profiles by navigating to **All** > **Agent Workspace for HR Case Management**. In Lists, select Healthcare Professional Profiles. 2. Open a Healthcare professional profile. 3. In the **Languages Spoken** related list, select the auto-created record. 4. On the form, fill in the fields: Most of the data in these fields are auto-filled based on information provided by healthcare professional on the profile intake forms in Employee Center. See [Languages Spoken form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-healthcare/hr-emp-lan.md). 5. Click **Update**. ## Record hospital affiliations Record the hospital affiliation details of healthcare provider. The healthcare professional provides these details via the profile intake forms in Employee Center. ### Before you begin Role required: admin ### About this task Hospital affiliations provide details of affiliated hospitals at which the healthcare professional treats patients. ### Procedure 1. Navigate to **All** > **Healthcare Professional profile** > **Healthcare professional profiles**. Alternatively, you can also view the Healthcare Professional Profiles by navigating to **All** > **Agent Workspace for HR Case Management**. In Lists, select Healthcare Professional Profiles. 2. Open a Healthcare professional profile. 3. In the **Hospital Affiliations** related list, select the auto-created record. 4. On the form, fill in the fields: Most of the data in these fields are auto-filled based on information provided by healthcare professional on the profile intake forms in Employee Center. See [Hospital Affiliations form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-healthcare/hr-hos-aff.md). 5. Click **Update**. ## Record payer enrollments Record payer enrollment details of healthcare professional. The healthcare professional provides these details via the profile intake forms in Employee Center. ### Before you begin Role required: sn\_hc\_professional.payer\_writer ### About this task Payer enrollment is a process in which a medical provider registers in a healthcare insurance network. - allows patients to choose healthcare providers tied to an insurance network. - helps in on time payment to medical providers for healthcare services offered. ### Procedure 1. Navigate to **All** > **Healthcare Professional profile** > **Healthcare professional profiles**. Alternatively, you can also view the Healthcare Professional Profiles by navigating to **All** > **Agent Workspace for HR Case Management**. In Lists, select Healthcare Professional Profiles. 2. Open a Healthcare professional profile. 3. In the **Payers Enrollment** related list, select the auto-created record. 4. On the form, fill in the fields: Most of the data in these fields are auto-filled based on information provided by healthcare professional on the profile intake forms in Employee Center. See [Payers Enrollment form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-healthcare/hr-payer-en.md). 5. Click **Update**.