---
title: Configure a media section for Now Mobile
description: Configure one or more of the media sections for Now Mobile to provide relevant content to new hires at different stages of the onboarding process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery-for-mobile/configure-mobile-onboarding-media-section.html
release: australia
product: HR Service Delivery for mobile
classification: hr-service-delivery-for-mobile
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Administer Now Mobile, HR Service Delivery for mobile, HR Service Delivery, Employee Service Management]
---

# Configure a media section for Now Mobile

Configure one or more of the media sections for Now Mobile to provide relevant content to new hires at different stages of the onboarding process.

## Before you begin

Role required: sn\_hr\_le.admin

## About this task

Media sections are a type of UI section that you can add to an applet launcher. The following media sections appear on the Welcome screen at different stages of the onboarding process, and you can personalize the content with your own headlines, images, video, text, and function instances.

**Note:** Beginning in the Paris release, media sections are not enabled by default for new customers.

<table id="table_ojp_z2s_c3b"><tbody><tr><td>

\[Omitted image "mobile-onboarding-media-section-1.png"\] Alt text: Media section for Welcome to ServiceNow Before Joining

</td><td>

Welcome to ServiceNow \(Before joining\)Displays when the onboarding case is created until one day before the new hire's start date.

</td></tr><tr><td>

New Hire OrientationDisplays beginning one day before the new hire's start state until their first day.

</td><td>

\[Omitted image "mobile-onboarding-media-section-2.png"\] Alt text: Media section for New Hire Orientation

</td></tr><tr><td>

\[Omitted image "mobile-onboarding-media-section-3.png"\] Alt text: Media section for Welcome to ServiceNow After joining

</td><td>

Welcome to ServiceNow \(After joining\)Displays beginning on the employee's start date until the onboarding case is complete.

</td></tr><tr><td>

Case CompleteDisplays on the upper half of the Welcome screen after the onboarding case is complete.

</td><td>

\[Omitted image "mobile-onboarding-media-section-4.png"\] Alt text: Media section for Case Complete

</td></tr><tr><td>

\[Omitted image "mobile-onboarding-media-section-5.png"\] Alt text: Media section for Download the employee app

</td><td>

Download the employee appDisplays on the lower half of the Welcome screen after the onboarding case is complete.

</td></tr></tbody>
</table>## Procedure

1.  Navigate to **All** &gt; **System Mobile** &gt; **Applet Launcher**.

2.  Open the **Onboarding Homepage** record.

    \[Omitted image "mobile-onboarding-homepage-record.png"\] Alt text: Open the record for the Mobile Onboarding app.

3.  In the Body related list, open a media section record.

    \[Omitted image "mobile-onboarding-media-sections.png"\] Alt text: Configure the media sections for the Mobile Onboarding app.

4.  Configure the media section.

    You can personalize the headline, text, image/video, or function instance.

    -   Headline
    -   Text
    -   Image or video
    -   Function instance

        **Note:** You can personalize the label and configure the associated function. To learn more about how to configure functions, see [Functions in ServiceNow mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/sg-studio-mobile-button-types.md).

5.  Click **Update**.


**Parent Topic:**[Administer Now Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-mobile/administer-mobile-employee-onboarding-for-hr-service-delivery.md)