---
title: AI-Native HR Service Delivery Implementation
description: The HR Service Delivery Implementation agent shortens the path from install to a working HR Service Delivery deployment using an AI-first, centralized, and intuitive admin experience.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/configure-ai-native-hrsd.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [HR Service Delivery, Employee Service Management]
---

# AI-Native HR Service Delivery Implementation

The HR Service Delivery Implementation agent shortens the path from install to a working HR Service Delivery deployment using an AI-first, centralized, and intuitive admin experience.

## What is the HR Service Delivery Implementation agent

The HR Service Delivery Implementation agent cuts through deployment friction and shortens the path from install to a working HR Service Delivery deployment. Instead of juggling multiple lists and console tabs, admins get a guided, intelligent configuration experience built right into the Admin Center. AI agents handle the heavy lifting: creating HR users and companies, setting up chat and email, building HR topics, configuring templates. Structured component checks catch prerequisite gaps early, so teams activate faster and with fewer surprises.

\[Omitted image "image.hrsd-config-console-otto"\] Alt text: Human Resources Service Delivery Configuration Console showing configuration summary and setup status.

## Configuration overview

1.  Verify that the ServiceNow Otto for Setup application is installed your ServiceNow instance. See [Set up ServiceNow Otto with ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/ia-setup-now-assist.md).
2.  Verify that you're licensed for HR Service Delivery Foundation or above. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).
3.  Install the HR Service Delivery Implementation agent and HR Service Delivery applications. See [Install HR Service Delivery apps in the AI-Native workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/install-native-ai-hrsd.md).
4.  Configure HR Service Delivery on your ServiceNow instance using the guided, AI agent-assisted configuration experience. See [Configure HR Service Delivery in AI-Native workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/ai-native-config-flow.md).