---
title: Configure custom HR services
description: Configure your custom HR services in the Standard Ticket page to provide consistent employee experience in the Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/configure-hr-ticket-ur.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Standard Ticket Page view for HR Service Delivery, HR Administration, Configure, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Configure custom HR services

Configure your custom HR services in the Standard Ticket page to provide consistent employee experience in the Portal.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Standard Ticket** > **Standard Ticket Configuration**.

    **Important:** By default, the standard ticket configurations are done for the following HR services:

    -   sn\_hr\_core\_case\_talent\_management
    -   sn\_hr\_core\_case
    -   sn\_hr\_core\_case\_payroll
    -   sn\_hr\_core\_case\_relations
    -   sn\_hr\_le\_case
    -   sn\_hr\_core\_case\_operations
    -   sn\_hr\_core\_case\_total\_rewards
    -   sn\_hr\_core\_case\_workforce\_admin
2.  Select your custom HR service.

3.  On the form, configure the required fields:

<table id="table_nsc_wyx_2mb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Table

</td><td>

COE table for which you want to configure the standard ticket page.

</td></tr><tr><td>

Active

</td><td>

Option to specify if the ticket configuration is active.

</td></tr><tr><td>

Application

</td><td>

Application associated with the ticket configuration.

</td></tr><tr><td>

State field

</td><td>

Any field of the task-extended table. By default, this field is mapped to the **State** field of the task-extended table. Configure the form to add this field.**Note:** You cannot add fields for any of the following information:

-   Number
-   Short description
-   Created date
-   Updated date
-   Watch list
-   Any user input such as comments and work notes


</td></tr><tr><td class="sub-head" colspan="2">

Info Region

</td></tr><tr><td>

Show 'Description'

</td><td>

Scenario where the request description should be displayed. Possible options are:-   None
-   Always
-   When no variables
 **Note:** When displayed, you can expand and collapse the description.

</td></tr><tr><td>

Advanced

</td><td>

Option to specify that a widget should be displayed in the info region.

</td></tr><tr><td>

Info widget

</td><td>

Widget that should be displayed in the info region. This field appears only when the **Advanced** check box is selected.**Note:** By default, the HRM Case Info widget is used to display the HR case-related information.

</td></tr><tr><td>

Info widget parameters

</td><td>

Comma-separated list of info widget parameters. This field appears only when the **Advanced** check box is selected.

</td></tr><tr><td>

Info fields

</td><td>

Fields that should be displayed in the info region. This field disappears when you select the **Advanced** check box.**Note:** You cannot add fields for any of the following information:

-   Number
-   Short description
-   Created date
-   Updated date
-   Watch list
-   State
-   Any user input such as comments and work notes


</td></tr><tr><td class="sub-head" colspan="2">

Action Region

</td></tr><tr><td>

Action widget

</td><td>

Widget to specify the actions available in the info region.**Note:** By default, the HR Standard Ticket Actions widget is used.

</td></tr><tr><td>

Action widget parameters

</td><td>

Comma-separated list of action widget parameters.

</td></tr></tbody>
</table>    **Note:**

    -   By default, two types of tabs are activated and configured: **Activity** and **Attachments** type.
    -   You cannot duplicate any tab type other than Custom.
    -   You can configure a maximum of five tabs.
    -   You can add only one of these tab types:
        -   Variable Editor \(Read-Only\)
        -   Variable Summarizer
4.  Right-click the header menu and click **Save**.

5.  On the Tab Configurations related list, configure the fields.

<table id="table_wdz_fcy_2mb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Type

</td><td>

Tab type based on which a widget is displayed. Possible options are:-   None
-   Activity
-   Attachments
-   Custom
-   Variable Editor \(Read-Only\)
-   Variable Summarizer


</td></tr><tr><td>

Tab name

</td><td>

Name of the tab.

</td></tr><tr><td>

Application

</td><td>

Application associated with the ticket configuration.

</td></tr><tr><td>

Order

</td><td>

Order in which the tab should be displayed in the tabs section.

</td></tr><tr><td>

Visible

</td><td>

Conditions for the tab visibility.

</td></tr><tr><td>

Widget

</td><td>

Widget that should be displayed in the tabs section. This field appears only when **Custom** is selected from **Type**.**Note:** For the **Tasks/To-dos** tab, by default the HRM Task Parent widget is used. For the **Approvers** tab, by default the HRJ Approval Tab widget is used. For the **Attachments** tab, by default the HR Standard Ticket Attachments widget is used. This widget also displays employee documents \(EDM\).

</td></tr><tr><td>

Widget parameters

</td><td>

Comma-separated list of tab widget parameters. This field appears only when **Custom** is selected from **Type**.

</td></tr></tbody>
</table>6.  On the Ticket Configuration form, click **Update**.


**Parent Topic:**[Standard Ticket Page view for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/ur-hr-standard-ticket-page.md)