---
title: Configure a service activity for an HR service
description: If the fulfillment type of an HR service is set to Service Activity, configure one or more service activities. Service activities can be approvals, tasks, or child HR services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/configure-service-activity-for-hr-service.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure an HR service, HR service configuration, HR services, HR Administration, Configure, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Configure a service activity for an HR service

If the fulfillment type of an HR service is set to **Service Activity**, configure one or more service activities. Service activities can be approvals, tasks, or child HR services.

## Before you begin

Role required: sn\_hr\_core.admin

## Procedure

1.  Navigate to **All** > **HR Administration** > **HR Services** > **HR Service Configuration**.

2.  Filter cases by **Fulfillment type**.

    \[Omitted image "fulfillment-type-filter.png"\] Alt text: Filter cases using the Service Activity fulfillment type.

3.  Open the HR service.

4.  In the **Fulfillment type** field, verify that the value is set to **Service Activity**.

    \[Omitted image "fulfillment-type-service-activity.png"\] Alt text: Make sure the fulfillment type field is set to Service Activity.

    The **Service Activities** section appears at the bottom of the HR service form.\[Omitted image "service-activity-fulfillment-type.png"\] Alt text: Scroll down to the bottom of the HR service form to see the Service Activities list.

5.  Click **New** or open a record, and follow the tasks as applicable.

    On the Service Activity form, you can configure the following types of service activities:

    -   [Approval](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-approval-to-fulfill-hr-service.md)
    -   [Task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-task-to-fulfill-hr-service.md)
    -   [Child HR Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-child-hr-service-to-fulfill-hr-service.md)
    For each service activity type, follow the applicable task.


-   **[Configure an approval](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-approval-to-fulfill-hr-service.md)**  
Configure a service activity that is an approval. Approvals require one or more users to approve the case before it can proceed.
-   **[Configure a task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-task-to-fulfill-hr-service.md)**  
Configure a service activity that is a task.
-   **[Configure a child HR service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-child-hr-service-to-fulfill-hr-service.md)**  
Configure a service activity that is a child HR service.

**Parent Topic:**[Configure an HR service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-hr-service.md)