---
title: Configuring Case and Knowledge Management
description: Install the plugin and configure features to enable HR agents to work on requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/configuring-ckm.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [configure]
breadcrumb: [Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Configuring Case and Knowledge Management

Install the plugin and configure features to enable HR agents to work on requests.

## Using guided setup to implement Case and Knowledge Management

Guided setup provides a sequence of tasks that help you configure Case and Knowledge Management on your ServiceNow instance. To open guided setup for Case and Knowledge Management, navigate to **HR Administration** > **Guided Setup**.

For more information, see [Guided setup for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/guided-set-up-hr.md).

**Related topics**  


[Components installed with Case and Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/components-installed-with-case-and-knowledge-management.md)