---
title: Open an HR case to create a Journey Accelerator action plan
description: Journey Accelerator action plans can be created by opening an HR case with a related lifecycle event.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/create-journey-accelerator-plan.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Create an HR case, Use HR Case Management, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Open an HR case to create a Journey Accelerator action plan

Journey Accelerator action plans can be created by opening an HR case with a related lifecycle event.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## About this task

When the Create Journey Accelerator Action Plan template is configured to automatically create Journey Accelerator action plans, a task is created and assigned to a manager for review.

When the template is not configured to automatically create Journey Accelerator action plans, a to-do task is created. The task is assigned to the manager \(**Opened for**\) to create a plan. The to-do contains the following information pre-filled in the plan:

-   Who is this plan for \(mapped from the subject person\)
-   Plan type \(mapped from the activity\)
-   Publish date \(mapped from the activity\)

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Create New Case**.

2.  Enter the name of the new employee in the Search for Employee field.

3.  Fill in the Case Details:

    -   **COE**: `HR Lifecycle Events Case`
    -   **HR service**: `New Hire Onborading`
    -   **Opened for**: `managers name`
    -   **Subject person**: `new hire name`
4.  Click **Create Case**.

5.  Review all the fields and make any updates that are needed and click **Ready for Work**.

    A to-do task is created in the managers to-do list in the Employee Center. Managers review and publish plans from the Employee Center.


**Parent Topic:**[Create an HR case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/search-hr-case.md)

**Related topics**  


[Working with Journey Accelerator plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-accelerator/working-with-journey-accelerator-plans.md)