---
title: Viewing ETTR predictions
description: View the examples of ETTR views across the journey of a case which indicates the estimated time to resolve based on the historical data.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/create-regression-solution-hr.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [HR PIWB template: Recommend estimated time to resolve, HR Predictive Intelligence Workbench implementation, HR Predictive Intelligence Workbench, Integration of HR Service Delivery with ServiceNow applications, HR Service Delivery, Employee Service Management]
---

# Viewing ETTR predictions

View the examples of ETTR views across the journey of a case which indicates the estimated time to resolve based on the historical data.

Once you configure ETTR, you can see the **HR Case Resolution Time** option. See the **Estimated time to resolve** value from:

-   Employee portal view



-   Now Mobile view



-   Platform view for agent

    \[Omitted image "ettr-agent-platform-view.png"\] Alt text: Displays the estimated time to resolve the case for an agent on platform

-   Agent workspace




Based on the configuration, the views may be different for your implementation.

**Parent Topic:**[HR PIWB template: Recommend estimated time to resolve](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-piwb-ettr.md)

**Related topics**  


[Estimated time to resolve HR cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/train-model-ettr.md)