---
title: ServiceNow Otto for HR Service Delivery \(HRSD\) Virtual Agent topic mapping for Enterprise Service Management Integrations Framework
description: View the Virtual Agent topic-feature-service mapping for ServiceNow Otto for HR Service Delivery \(HRSD\) integration with Enterprise Service Management Integrations Framework.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/esm-framework-mapping.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Enterprise Service Management Integrations Framework reference, Enterprise Service Management Integrations Framework, Integration of HR Service Delivery with third-party systems, HR Service Delivery, Employee Service Management]
---

# ServiceNow Otto for HR Service Delivery \(HRSD\) Virtual Agent topic mapping for Enterprise Service Management Integrations Framework

View the Virtual Agent topic-feature-service mapping for ServiceNow Otto for HR Service Delivery \(HRSD\) integration with Enterprise Service Management Integrations Framework.

<table id="table_wkg_4nx_r2c"><thead><tr><th>

Virtual Agent Topic

</th><th>

Feature Name

</th><th>

Service Name

</th></tr></thead><tbody><tr><td>

Look up Worker Profile

</td><td>

Worker Management

</td><td>

Get Worker

</td></tr><tr><td rowspan="2">

Manage Time Off

</td><td rowspan="4">

Leave Management

</td><td>

Time off balance

</td></tr><tr><td>

Create Time Off Request

</td></tr><tr><td>

Get Time Off Balance

</td><td>

Time Off Balance

</td></tr><tr><td>

Get Holiday Calendar

</td><td>

Holiday Calendar

</td></tr><tr><td>

Get Total Rewards

</td><td rowspan="2">

Benefits Management

</td><td>

Total Rewards

</td></tr><tr><td>

Lookup Benefit Enrollments

</td><td>

Get Benefits

</td></tr><tr><td>

Get User Paychecks

</td><td>

Payroll Management

</td><td>

Get Paychecks

</td></tr><tr><td>

Lookup Feedback

</td><td>

Feedback Management

</td><td>

Get Feedback

</td></tr><tr><td rowspan="2">

Add Expense

</td><td rowspan="2">

Expense Management

</td><td>

Fetch Category and Currency

</td></tr><tr><td>

Add Expense

</td></tr><tr><td rowspan="2">

-   Update Email Address
-   Update Address
-   Update Phone Number
-   Update Date of Birth
-   Update Blood Type

</td><td>

Human Capital Management

</td><td>

Update Personal Details

</td></tr><tr><td>

Worker Management

</td><td>

Get Worker

</td></tr></tbody>
</table>**Parent Topic:**[Enterprise Service Management Integrations Framework reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/ent-service-mgmt-int-framework-reference.md)