---
title: Use Guided Tours in Employee Relations
description: Use guided tours in Employee Relations to get an overview of Employee Relations cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/guided-tour-er.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using HR Service Delivery Employee Relations, Employee Relations, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Use Guided Tours in Employee Relations

Use guided tours in Employee Relations to get an overview of Employee Relations cases.

## Before you begin

Role required: admin,sn\_hr\_er.case\_writer,sn\_hr\_er.case\_reader

## About this task

Guided tours help train and onboard users within the workspace. Each tour is designed to provide an overview, guide you through a task, or complete a process. If needed, administrators can create more tours. For more information, see [Guided Tours](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/guided-tours.md).

When you visit a page that has a guided tour for the first time, a welcome screen appears. You can choose to either begin the tour or skip the tour. The tour can be revisited from the Help Center menu.

Guided tours in Employee Relations are only available in report misconduct cases. The tour is inactive by default. To enable the guided tour, see [Enable guided tours in Employee Relations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/activate-guided-tours.md).

## Procedure

1.  Navigate to **All** > **HR Case Management** > **HR Agent Workspace**.

2.  Select the **Lists** icon \(\[Omitted image "agent-ws-hr-list-icon.png"\] Alt text: Lists icon\).

3.  Select an ER case.

4.  Select the **Show help** icon \(\[Omitted image "help\_question\_mark\_icon.png"\] Alt text: Show help icon\).​

5.  Select the **Pin Help Center menu** icon \[Omitted image "pol-nav-pin.png"\] Alt text: Pin Help Center menu to pin the Help Center side panel on the page.

6.  Select **Take a Tour**​.

7.  Take the necessary action and select **Next** to progress through the tour.

    For ending the tour at any point, you can select **End Tour** in the side panel or select the **Close** button in the pop-up window and confirm to end the tour.

8.  Select **Done** after the tour is ended​.