---
title: HR Knowledge Management
description: HR knowledge management allows the enterprise HR department to provide employees with a searchable knowledge base of HR policies, procedures, and other articles. By sharing information with employees, HR can reduce the time spent answering routine questions and enable employees to find answers that are relevant to them.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/hr-knowledge-management.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [HR Administration, Configure, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# HR Knowledge Management

HR knowledge management allows the enterprise HR department to provide employees with a searchable knowledge base of HR policies, procedures, and other articles. By sharing information with employees, HR can reduce the time spent answering routine questions and enable employees to find answers that are relevant to them.

## HR knowledge bases

The Case and Knowledge Management application provides the following preconfigured HR knowledge base: Human Resources General Knowledge.

A knowledge administrator can create additional HR knowledge bases. Each knowledge base can be assigned to a knowledge owner and managers, as well as have unique workflows, user criteria, and category structures. See [Create a knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/create-a-knowledgebase.md) for more information.

## HR knowledge articles

Each knowledge base contains knowledge articles, which are organized into categories and subcategories. For example, knowledge articles in the Human Resources General Knowledge base are organized among six categories.

\[Omitted image "hr-knowledge-management-structure.png"\] Alt text: HR knowledge management structure: knowledge base, categories, and articles.

Knowledge contributors can create HR knowledge articles in a knowledge base.

For more information, see [Create an HR knowledge article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/create-hr-knowledge-article.md).

You can also attach or link HR knowledge articles to an HR case or HR catalog item.

-   [Attach knowledge articles to an HR case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/t_AttachKnowledgeArticleToHRCase.md)
-   [Link knowledge articles or managed documents to an HR catalog item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/link-knowledge-article-to-hr-catalog-item.md)

## HR knowledge blocks

Knowledge blocks are reusable pieces of content secured by user criteria that you can add to knowledge articles. User criteria controls who can read each block, helping users view content relevant to them while simplifying authoring and consumption.

For more information, see [Knowledge blocks for HR knowledge management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/knowledge-blocks-for-hr-knowledge-management.md).

-   **[Create an HR knowledge article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/create-hr-knowledge-article.md)**  
Create or modify a knowledge article within an HR knowledge base to share HR information across your organization.
-   **[Attach knowledge articles to an HR case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/t_AttachKnowledgeArticleToHRCase.md)**  
Attach one or more knowledge articles to an HR case to help process that record. For example, you can attach an article about the company dress code policy when an HR case is submitted that asks about wearing shorts to work.
-   **[Knowledge blocks for HR knowledge management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/knowledge-blocks-for-hr-knowledge-management.md)**  
You can use knowledge blocks with HR Service Delivery to simplify knowledge authoring for writers and knowledge consumption for readers.

**Parent Topic:**[HR Administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/c_AdministerHRServiceManagement.md)

**Related topics**  


[Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/knowledge-management.md)