---
title: HR PIWB template: Recommend similar cases
description: Use the classic setup template to configure and train your Similarity solution template with machine learning model to recommend similar closed HR cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/hr-piwb-similar-cases.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [HR Predictive Intelligence Workbench implementation, HR Predictive Intelligence Workbench, Integration of HR Service Delivery with ServiceNow applications, HR Service Delivery, Employee Service Management]
---

# HR PIWB template: Recommend similar cases

Use the classic setup template to configure and train your Similarity solution template with machine learning model to recommend similar closed HR cases.

## Before you begin

Role required: sn\_piwb\_hr\_content.admin

## About this task

When the Similar Closed HR Cases is configured and the predictive model is trained, the **Similar Closed HR cases** option is displayed on an HR case. This option displays the most relevant HR closed cases to an HR agent to help resolve the current HR case.

## Procedure

1.  Navigate to **All** > **Predictive Intelligence Workbench** > **Use Cases** > **Create New from Templates**.

2.  From the templates list, go to **Similar closed HR Cases** template and click **Start**.

    A pop-up with model name appears. This use case is handled in the classic Predictive Intelligence. You will be taken there to complete setup. You can perform the following steps:

    1.  Ensure you click **View product documentation for setting up this use case** to review the instructions on how to configure the solution definition.

        **Note:** Ensure you review and understand the documentation for creating the solution definition.

    2.  Click **Take me there** to get started with the solution definition.
    Machine Learning Solutions landing page appears.

    \[Omitted image "piwb-hr-ml-list.png"\] Alt text: List of ML usecases for HR PIWB

3.  Go to **Similarity** and click **Configure**.

    The solution definition section appears.

4.  On the form, verify the default field values and customize the solution as required.


## Result

When the configuration is complete, the solution displays the most relevant HR closed cases to an HR agent to help resolve the current HR case.

Review the corresponding use case information from [Machine learning solutions for HR Service Delivery]().

## What to do next

You can verify the integration status from **HR Administration** > **HR AI Configurations** > **Solution definition**. The use case is now mapped to the selected solution definition.

**Parent Topic:**[HR Predictive Intelligence Workbench implementation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-piwb-implementation-guidance.md)

**Related topics**  


[Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/predictive-intelligence.md)

[Get started with Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-predictive-intelligence.md)