--- title: Supporting information for HR Service Delivery description: The ServiceNow HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/hr-service-delivery-overview.html release: australia product: HR Service Delivery classification: hr-service-delivery topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 6 breadcrumb: [HR Service Delivery, Employee Service Management] --- # Supporting information for HR Service Delivery The ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. ## HR Service Delivery applications Depending on the HR Service Delivery package you choose, deploy one or more of the following applications. - **[Case and Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/case-knowledge-management-landing-page.md)** Standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and services over time. - **[Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-and-ecpro-landing-page.md)** Provide a single, unified portal for employees to get all the information, services, and help that they need. - **[Lifecyle events for enterprise](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-journey-management/enterprise-onboarding-transitions-landing-page.md)** Automate onboarding and other employee lifecycle events that span multiple departments, improving employee satisfaction and efficiency across HR and other departments. ## Supporting applications You can also deploy the following supporting applications. - [Document Templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/document-templates-overview.md) to automate and simplify the process of filling, signing, and reviewing a document online. - [Employee Document Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-document-management/hr-employee-doc-management.md) to secure, retain, access, and purge employee files with ease using paperless document management. A separate subscription is required. - [Enterprise Service Management Integrations Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-integrations-framework.md) to provide a consistent way of building integrations for common use cases such as pulling employee profiles and tasks from third-party application to a ServiceNow application, and pushing data from a ServiceNow application into a third-party application. - [HR Predictive Intelligence Workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-predictive-intelligence-wb.md) to guide you through your predictive machine learning implementation to create intelligent HR processes. - [Agent Workspace for HR Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/agent-workspace-for-hr-case-management/agent-ws-hr-case-mgmt-landing-page.md) to interact with employees, respond to inquiries, and resolve issues quickly as an HR agent. - [HR Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/success-dashboard-landing.md) to help the HR leadership measure the performance of the HR implementations, using different base system or customized KPIs. - [Learning Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/learning-core/learning-core_overview.md) to build a integrated learning content repository. - [Manager Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/manager-hub-overview.md) to increase managers self-service and proactive engagement with teams, and help them grow as leaders. - [Machine learning solutions for HR Service Delivery]() to help in auto determining assignment groups and services for HR cases, auto creating cases from emails, and discovering knowledge articles that help in faster resolution of cases and tasks. - [Performance Analytics for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/scoped-hr-performance-analytics.md) to reduce HR inefficiencies by reporting and analyzing service delivery performance and quality. A separate subscription is required. - [Virtual Agent for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-virtual-agent-conversations.md) to enable automated chats for employees requesting HR services. ## Mobile applications You can use the [Now Mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-mobile-employee-experience/mobile-employee-experience.md) with HR Service Delivery. Employees view HR requests, request help, complete HR tasks, receive targeted mobile content and push notifications, chat with a virtual agent, and more using the Now Mobile app. ## Domain separation and HR Service Delivery Domain separation separates data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data. For more information, see [Domain Separation and HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-domain-separation.md). ## Quick start tests for HR Service Delivery Copy and customize quick start tests to validate that your instance works after you make any configuration changes, such as after applying an upgrade or developing an application. For more information, see [Quick start tests for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/quick-start-tests-hr.md). ## Fields Containing Possibly Sensitive, Personal, or Personally Identifiable Information Customers are responsible for ensuring their use of HR Service Delivery application is compliant with applicable data protection laws and regulations. Customers using the HR Service Delivery application should assess fields that may contain sensitive, personal, or personally identifiable information, the extent of which is solely determined by customers. Once installed, customers are able to access table definitions within their instance to review fields used by HR Service Delivery application. This can be done by navigating to "System Definition > Tables" and filtering "Name" "starts with" "sn\_hr\_". COE security policies are a way to easily restrict access to different COEs via configuration. The underlying COE security policy implementations are [ServiceNow ACLs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/access-control-rules.md).